Manager, Pharmacy Implementation

📋 Description

• • As Manager of the Implementation team at SmithRx Inc., you will lead a high-caliber team of implementation professionals responsible for the end-to-end onboarding of customers to SmithRx’s next-generation pharmacy benefit management platform, ensuring successful, timely, and budget-conscious deployments that drive client satisfaction and long-term value.
• • Day to day, you will provide people management and strategic leadership to your team, oversee multiple implementation projects, lead the most complex client and channel partner implementations, ensure on-time and on-budget delivery, develop and implement onboarding policies and training, coach direct reports, manage cross-functional issue resolution for client escalations, support sales in finalist meetings, and maintain deep understanding of client business challenges — with up to 10% travel required.
• • SmithRx is a rapidly growing, venture-backed Health-Tech company disrupting the inefficient Pharmacy Benefit Management (PBM) sector through a technology-driven drug acquisition platform, cost-saving tools, and best-in-class service, guided by core values of Integrity, Courage, and Togetherness, with a mission to transform the U.S. healthcare system.
• • In this role, you will develop expertise in healthcare implementation leadership, strengthen your ability to manage complex cross-functional initiatives in a fast-paced tech environment, deepen your knowledge of PBM and TPA operations, and grow as a strategic business partner who drives client success and organizational impact through process innovation and team excellence.