Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
Data Science
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Lead and coach a team of Player Development Executives and VIP Hosts to deliver premium service to VIP customers and drive net revenue growth through proactive sales strategies.
- • Drive key VIP sales metrics focused on customer engagement, market share expansion, and revenue optimization while maintaining strong relationships with existing high-value clients.
- • Collaborate with Analytics teams to monitor and evaluate reinvestment programs, including promotions and reward incentives, by reviewing reports and transaction data to ensure effectiveness and compliance.
- • Contribute to the design and implementation of operational processes and compliance initiatives that enhance service quality, team efficiency, and regulatory adherence.
- • Assist VIP leadership in developing, refining, and delivering sales training programs to standardize best practices and improve team performance across customer interactions.
- • Manage team performance through consistent coaching, actionable feedback, and a solutions-oriented leadership approach to foster a high-performing, motivated team culture.
- • Participate in client escalation processes by working directly with VIP customers and cross-functional departments to resolve complex issues and ensure satisfaction.
- • Apply deep knowledge of DraftKings’ product line to identify opportunities for improving operational efficiency, increasing customer retention, and boosting revenue streams.
- • Ensure all team activities align with regulatory standards and company policies, supporting adherence to gaming industry compliance requirements.
- • Act as a strategic partner in shaping the future of VIP customer experience by integrating innovative sales tactics and data-driven insights into daily operations.
- • Promote a culture of accountability, excellence, and continuous improvement within the Player Development team to elevate the overall VIP service standard.
🎯 Requirements
- • Bachelor’s degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry
- • At least 3 years of experience managing a sales team through effective communication, coaching, and performance management
- • Strong understanding of the product line with ability to identify and implement strategies that improve operational efficiency and revenues
- • Experience coaching a team to deliver quality customer experience and consistent sales techniques
- • Must be able to obtain and maintain required State Gaming Licenses
🏖️ Benefits
- • Opportunity to work remotely across Canada
- • Guidance and support through the state gaming license application process
- • Role within a publicly traded (NASDAQ: DKNG) technology company at the forefront of AI-driven innovation in gaming
- • Exposure to high-value customer segments and strategic revenue initiatives
- • Collaborative environment focused on innovation, data-driven decision-making, and operational excellence
Skills & Technologies
About DraftKings Inc.
DraftKings Inc. operates regulated digital sports entertainment and gaming products in North America. Founded in 2012, it offers daily fantasy sports, sports betting, iGaming, and media content through web and mobile platforms. The company holds gaming licenses in multiple U.S. states and provinces, providing real-money wagering on professional and collegiate sports, online casino games, and live-dealer tables. Revenue is generated via entry fees, rake, and sportsbook hold. DraftKings has partnered with major leagues and teams, and it trades on the Nasdaq under DKNG.
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