Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Product Management
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • As a Manager, Project Management Office (PMO) within Mission Cloud Services' Professional Services organization, you will play a pivotal role in leading and empowering a distributed, multicultural team of Project Managers. Your primary focus will be on driving exceptional project execution for complex AI and Cloud solutions, ensuring our clients receive unparalleled service and achieve their strategic objectives.
- • This role demands extensive project management expertise, which you will leverage to guide your team through critical areas such as managing project escalations, developing and enforcing robust processes, and fostering professional growth among your direct reports. You will be instrumental in cultivating a collaborative, high-performance culture that thrives on innovation and client success.
- • Reporting directly to the Director, PMO, this position is a 100% remote opportunity, offering flexibility and the chance to work with a dynamic, geographically diverse team across the United States.
- • **Key Responsibilities include:**
- • Lead and manage a team of Project Managers, focusing on their professional development, operational excellence, and ensuring the team consistently achieves billable utilization goals. This will be achieved through strict adherence to the Mission Engage delivery framework and leveraging Professional Services tooling best practices.
- • Conduct regular one-on-one meetings with direct reports to discuss performance, provide constructive feedback, and manage comprehensive professional development planning. Your goal is to promote continuous growth and career advancement within the team.
- • Coach and mentor Project Managers to cultivate a proactive, solution-oriented approach to project management. Emphasize early identification and mitigation of risks, and ensure timely escalation of project challenges within the Professional Services organization.
- • Collaborate closely with Finance and Accounting teams to facilitate accurate Professional Services (PS) revenue forecasting, manage monthly invoicing processes, and contribute to financial reporting that aligns with company-wide Objectives and Key Results (OKRs).
- • Provide guidance and actionable feedback during performance reviews. This includes coaching on areas for improvement, completing performance-related documentation, conducting individual progress check-ins, and ensuring leadership follow-ups are effectively managed.
- • Generate comprehensive PMO and Professional Services documentation and reports. Ensure that proper change management protocols and communication standards are consistently maintained across all project documentation.
- • Engage in and document portfolio audits to bolster and promote continuous process improvement, reinforce governance structures, and ensure accountability across all projects.
- • Offer high-level customer relationship and project escalation support for technical projects managed by your team. Ensure that the 'definition-of-done' is clearly articulated and that project requirements are met throughout the delivery lifecycle.
- • Review Statements of Work (SOWs) for customer engagements, meticulously verifying timelines, and managing team allocations and capacity planning to meet and exceed billable utilization targets.
- • Ensure all project roadmaps are developed and maintained in close collaboration with technical project teams. This alignment is crucial to ensure customer goals and business objectives are directly linked to project success criteria and ultimately, client satisfaction.
- • Drive the adoption and adherence to best practices in project management, risk management, and stakeholder communication, ensuring a consistent and high-quality delivery experience for all clients.
- • Act as a key point of contact for complex project challenges, providing strategic guidance and support to the project management team to navigate and resolve issues effectively.
- • Contribute to the continuous improvement of the PMO function by identifying opportunities for process optimization, tool enhancement, and knowledge sharing within the team and the broader Professional Services organization.
- • Foster a culture of accountability, transparency, and continuous learning, empowering your team to take ownership of their projects and deliver outstanding results.
- • Champion the Mission Cloud Services values and commitment to client success in every aspect of your leadership and team management.
🎯 Requirements
- • Minimum of 4 years of project management experience, with at least 2 years in a lead, supervisory, or senior project management capacity.
- • A minimum of 3 years of experience working within a Professional Services environment, demonstrating a deep understanding of client-facing project delivery.
- • Extensive experience leading technical project teams, specifically in delivering technology consulting services, ideally as a Program Manager or Senior Project Manager within the AWS ecosystem.
- • Proven experience practicing multiple project management methodologies and utilizing associated tools such as JIRA, Kantata, Gainsight, ClickUp, Confluence, or Asana.
- • Demonstrated experience coaching teams and practicing Agile methodologies, including leading Scrum and Kanban ceremonies to foster continuous improvement and ensure on-time sprint completion.
- • Strong track record of successful project execution, coupled with excellent executive-level communication skills, including the ability to manage project portfolio health metrics and deliver an exceptional customer experience.
- • Proven ability to proactively manage stakeholder expectations, negotiate priorities effectively, and resolve conflicts constructively.
- • Possession of certifications such as PMI, SCRUM Master (CSM), SAFe, or ITIL is highly desirable. AWS Cloud Practitioner and AWS AI Practitioner certifications are required within 1 year of employment.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and company holidays.
- • 401(k) retirement plan with company match.
- • Professional development opportunities, including training and certifications.
- • Fully remote work environment with the flexibility to work from anywhere in the US.
- • Opportunity to work with cutting-edge AI and Cloud technologies at a leading AWS Premier Consulting Partner.
Skills & Technologies
AWS
Remote
Degree Required
About Mission Cloud Services, LLC
Mission Cloud Services is a leading cloud solutions provider specializing in Amazon Web Services (AWS). They offer a comprehensive suite of services including cloud migration, managed cloud services, DevOps, data analytics, and cloud-native application development. Their expertise helps businesses of all sizes optimize their cloud infrastructure, improve performance, reduce costs, and accelerate innovation. Mission Cloud focuses on delivering tailored solutions that align with specific business objectives, enabling clients to leverage the full potential of the AWS platform for digital transformation and competitive advantage in their respective industries.
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Indiana, USA
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