Manager, Revenue Operations

Merit America Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Own the AI-enabled revenue forecast model by integrating pipeline, capacity, and enrollment data across all channels to drive development team goal-setting and performance tracking.
• Synthesize inputs from program, finance, partnerships, and development teams into executive-ready projections and strategic decision materials for leadership.
• Monitor actuals versus forecasts, surfacing variances early with clear data-driven explanations and actionable next steps.
• Maintain executive dashboards to provide leadership with a real-time, transparent view of overall revenue health.
• Support the Managing Director on pricing and packaging analysis by executing data modeling and preparing high-stakes materials for leadership and partner conversations.
• Serve as the operational link between operations and finance, ensuring all revenue sources are accurately modeled in the forecast.
• Manage compliance requirements across all revenue sources to ensure adherence to partnership and funder agreements.
• Monitor program completion rates against deliverables in philanthropic and corporate contracts, flagging variances early to protect funder and partner relationships.
• Partner with the Learner Financing Specialist and finance team to unify financing data, compliance status, and learner outcomes into a single, cohesive view of revenue health.
• Own day-to-day governance of Salesforce as the system of record for partner pipeline and revenue, enforcing data entry standards and improving data integrity.
• Monitor funder/partner health indicators and proactively flag at-risk relationships before they impact revenue forecasts.
• Support the grant renewal process by ensuring renewal timelines, contract terms, and partner status are tracked accurately and proactively.
• Continuously improve Salesforce as a forecasting input by identifying gaps between data and organizational knowledge to reduce operational toil for the Development and Partnership Teams.
• Coordinate cross-functionally to pressure-test learner volume, performance, and program schedules against partnership commitments.
• Prepare regular revenue reports and forecasting summaries for direct sharing with the leadership team.
• Translate complex analytical findings into clear, accessible insights for non-technical stakeholders across the organization.
• Use AI tools (Claude, ChatGPT, Copilot) to accelerate analysis, automate reporting, and drive operational agility.
• Maintain advanced proficiency in Excel or Google Sheets, including building complex model architectures for revenue forecasting and financial tracking.
• Operate in a fast-paced, evolving environment with multiple analytical workstreams and limited precedent, treating ambiguity as an opportunity to build systems.

🎯 Requirements

• 5+ years of experience in revenue operations, financial analysis, business intelligence, or a closely related analytical field
• Proven track record of independently building, stress-testing, and communicating multi-scenario revenue projections to senior and executive audiences
• CRM experience — Salesforce strongly preferred — with a track record of enforcing data governance standards across a team, not just day-to-day usage
• Advanced proficiency in Excel or Google Sheets, including complex model architecture, combined with demonstrated AI proficiency using tools like Claude, ChatGPT, or Copilot
• Clear, precise written and verbal communication skills with a track record of translating analytical findings into actionable recommendations for non-technical stakeholders
• Ability to manage multiple analytical workstreams simultaneously in a fast-paced, evolving environment and operate comfortably in roles where systems are still being built

🏖️ Benefits

• Medical, Dental and Vision insurance (100% paid for employee only)
• Flexible Spending Account, Health Savings Account, and Dependent Care Flexible Spending Account
• Unlimited vacation after a 90-day introductory period
• 401(k) retirement plan with automatic Merit contribution
• Education and personal development reimbursement and catalog of professional learning courses
• Home office setup stipend and phone/technology stipend

Skills & Technologies

Remote

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Merit America Inc.

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About Merit America Inc.

Nonprofit upskilling organization that prepares working adults without bachelor’s degrees for entry-level careers in technology, healthcare and skilled trades through intensive remote programs combining online coursework, coaching and paid internships. Founded in 2018, it partners with employers to align curricula with job requirements and offers income-share agreements so learners pay only after securing employment above defined earnings thresholds.

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