Job Overview
Location
US Remote
Job Type
Full-time
Category
Operations
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Revenue Operations Manager is an integral part of the GTM Strategy & Operations team, contributing to the development of special initiatives across ServiceTitan’s business segments and driving highly visible, critical strategic initiatives across the customer lifecycle.
- • Day to day, the role involves ideating and leading deep dives and analysis on high-priority strategic topics, owning high-impact initiatives from opportunity identification through execution and iteration, driving day-to-day operations and program management, partnering cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance, supporting priorities and resource planning for the Pro Max program, and presenting insights and recommendations to senior leaders to drive decision making.
- • The team operates within ServiceTitan’s GTM Strategy & Operations function, collaborating closely with senior stakeholders across multiple departments to ensure strategic initiatives are executed effectively and aligned with business goals.
- • In this role, the individual will develop expertise in strategic initiative ownership, cross-functional leadership, data-driven decision making, and operational execution in a high-growth SaaS environment, while building skills in analytics, project management, and stakeholder communication at scale.
🎯 Requirements
- • 5+ years of work experience in a combination of high growth tech companies and/or management consulting
- • Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred
- • Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)
- • Ability to effectively manage multiple businesses across a variety of platforms and data sets
- • Ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
- • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities, comprehensive onboarding, leadership training, and rewards through Bonusly and peer-nominated awards
- • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
- • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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