Manager, Scaled Customer Success

Ramp Business Corporation

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• Manager, Scaled Customer Success at Ramp Business Corporation in San Francisco, CA – a strategic, data‑driven leadership role shaping the future of scaled customer success for 50% of Ramp’s micro‑SMB customers who do not receive white‑glove support.
• Own and evolve self‑service onboarding and activation strategy; use data to diagnose bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations; partner with Product to improve activation features and automation.
• Lead customer education programs at scale including group trainings, video content, chatbot optimization, and lifecycle communications; continuously improve systems and team efficiency through automation, content, and applied AI initiatives.
• Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers handling ~300 monthly new customers each; drive performance across activation, expansion, and CSAT targets while fostering ownership and excellence; hire, train, and enable team members on Ramp’s product, customer journey, and playbooks.
• Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals; launch and iterate scaled CS programs that improve outcomes across thousands of customers.

🎯 Requirements

• 4+ years in consulting, CS operations, revenue or business operations, or strategy within high‑growth B2B SaaS
• 2+ years of people management experience leading high‑performing CS or operations teams
• Proven success building or optimizing scalable programs and processes
• Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable outcomes
• Skilled at cross‑functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS

🏖️ Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (US)
• One Medical annual membership (US)
• 401(k), including employer match on contributions made while employed by Ramp (US)
• Fertility HRA (up to $10,000 per year) (US)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (US, Canada, UK)
• Pet insurance (US)
• In-office perks: lunch, snacks, drinks, and more (US)
• Relocation support to NYC or SF (as needed) (US)
• Group medical, dental, and vision coverage through Sun Life (Canada)
• Life, AD&D, and disability coverage (Canada)
• Fertility drug coverage (up to $4,000 lifetime) (Canada)
• Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
• Employee Assistance Program and virtual care through Lumino Health (Canada)
• Private medical insurance through Freedom Elite (UK)
• Virtual GP and at-home care via eMed x Livi (UK)
• Workplace pension through Penfold, with salary sacrifice option (UK)
• Referral bonus program
• Commitment to fair chance hiring per San Francisco Fair Chance Ordinance

Skills & Technologies

Onsite

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Ramp Business Corporation

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About Ramp Business Corporation

Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.

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