Job Overview
Location
US Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • As a Manager on the Strategic Customer Success team at ServiceTitan, you will lead and inspire a team of 8-10 Customer Success Managers serving the company’s largest and most strategic customers, playing a critical role in shaping strategy for retention, expansion, and customer satisfaction while fostering a culture of growth, ownership, and excellence.
- • Day to day, you will manage team performance against KPIs, coach and develop talent, drive retention and expansion strategies, establish operational rigor, anticipate and mitigate risks, lead strategic initiatives, collaborate cross-functionally with Product, Sales, Onboarding, and Support teams, champion the customer voice at the C-suite level, and recruit and onboard top talent while maintaining a passionate, curious, and caring culture.
- • ServiceTitan is a mission-driven company that accompanies customers from onboarding through every milestone of their growth, impacting real people doing real work; the organization values passion, curiosity, and relentless focus on driving results for customers and each other, operating with a commitment to innovation and customer-centricity.
- • In this role, you will develop advanced leadership and strategic thinking skills, deepen expertise in enterprise customer success motions, enhance your ability to drive measurable ROI and product adoption, strengthen executive-level relationship management, and grow as a consultative leader who influences product strategy and organizational priorities through customer insights.
🎯 Requirements
- • 3+ years of people management experience in Customer Success or Account Management within Strategic or Enterprise teams, with proven experience managing large, complex customers.
- • Deep understanding of renewal and expansion motions, with proven success hitting targets and owning team forecasting and goals.
- • Strong coaching and people leadership skills, with the ability to motivate others to perform at their best while fostering a culture of trust, collaboration, and accountability.
- • Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization in the product.
- • High emotional intelligence, with strong listening, empathy, and communication skills.
- • Exceptional organization and project management capabilities, able to balance multiple priorities with precision.
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work, including flexible time off, ample learning and development opportunities, comprehensive onboarding, leadership training, and rewards through Bonusly and peer-nominated awards.
- • Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- • Support for Titans at all stages of life: parental leave and support, up to $20k in fertility services (IUI and IVF), surrogacy and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Skills & Technologies
Go
Remote
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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