Job Overview
Location
Canada Ontario Remote
Job Type
Full-time
Category
Sales
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As the Manager of Strategic Development Managers at ServiceTitan, you will play a pivotal role in shaping and implementing the Enterprise Sales Development strategy, directly contributing to the company’s revenue goals by leading outbound pipeline generation through creative channels like cold calls, cold emails, and direct mail.
- • You will have the unique opportunity to recruit, onboard, and train numerous new hires, shaping the future talent of the sales organization while reporting directly to Senior Management on operational and financial KPIs, ensuring high visibility and organizational impact.
- • Your day-to-day responsibilities will include managing and leading a team of 8–12 Strategic Development Managers (SDMs), setting clear objectives, monitoring performance, and driving achievement against sales development goals.
- • You will coach and develop future sales professionals through regular call coaching, skill development sessions, shadowing opportunities, and mentorship, serving as a steward of ServiceTitan’s culture and values.
- • You will teach, share, and implement SDR strategy and processes, staying current with industry best practices and ensuring the team adopts effective outbound techniques across multiple channels.
- • You will monitor lead processes, track key metrics, and catalyze pipeline creation by evaluating new technologies and programs to drive superior team performance and efficiency.
- • You will motivate, incentivize, and recognize team members to foster top performance, while actively participating in recruiting, interviewing, and onboarding new talent to build a high-performing team.
- • You will maintain an operational rhythm through weekly 1:1s, team meetings, forecasting calls, and collaboration with internal sales stakeholders to ensure alignment and value delivery.
- • You will report regularly to Senior Management on operational and financial KPIs, providing insights that influence strategic decisions across the organization.
- • This role may require approximately 3–4 trips per year for essential meetings, offering opportunities for cross-functional engagement and leadership visibility.
- • You will collaborate closely with internal sales teams (treated as internal customers) to ensure alignment, feedback loops, and mutual success in pipeline generation efforts.
- • You will build and lead a best-in-class SDR team, directly influencing the company’s pipeline health and revenue success while gaining exposure to senior leadership and strategic initiatives.
- • You will have access to resources and support to stay abreast of the latest sales enablement technologies and coaching methodologies, fostering continuous personal and professional growth.
- • You will develop strong cross-functional relationship-building skills by partnering with teams across marketing, product, and operations to align strategies and drive business outcomes.
- • You will cultivate an enthusiastic, inspirational, and vibrant team culture grounded in high emotional intelligence, expert communication, and presentation skills.
- • You will leverage your analytical mindset to generate reports, identify trends in data, and make data-driven decisions to optimize team performance and outbound effectiveness.
- • You will demonstrate technical proficiency in Salesforce.com (required) and preferred experience with Salesloft, Gong, and related sales enablement tools to streamline workflows and enhance team productivity.
🎯 Requirements
- • Direct experience as an SDR/BDR combined with 12+ months of direct experience in a closing Account Executive (AE) role.
- • 1+ years of sales management experience or equivalent team lead/management experience.
- • Proven outbound-specific cold-calling expertise and a deep understanding of outbound pipeline generation processes.
- • Track record of managing or contributing to a high-performing sales team with success in both AE and leadership roles.
- • Expert communication and presentation skills, strong interpersonal abilities, and high emotional intelligence.
- • Analytical mindset comfortable generating reports and identifying trends in data.
- • Technical proficiency with Salesforce.com (required); experience with Salesloft, Gong, and similar sales enablement technologies strongly preferred.
- • Excellent business partner and cross-functional relationship-building skills.
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work, including flexible time off and ample learning and development opportunities.
- • Comprehensive holistic health and wellness benefits: company-paid medical, dental, and vision for you and dependents, RSP match, and employee assistance program.
- • Support for Titans at all life stages: parental leave, up to $20k in adoption reimbursement, on-demand maternity support via Maven Maternity, free breast milk shipping via Maven Milk, and financial planning tools.
- • Leadership training and development programs for employees at all levels, including access to events and career growth initiatives.
- • Recognition programs such as Bonusly and peer-nominated awards to celebrate great work.
- • Commitment to inclusion and equal opportunity, with accommodations available upon request during the selection process.
Skills & Technologies
Go
Remote
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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