Job Overview
Location
India (Remote-First)
Job Type
Full-time
Category
Operations
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • As a Manager of G-P-Support, you will lead a team of regional support specialists and supervisors responsible for delivering high-quality HR, IT, and Finance support to customers across the Americas time zone, ensuring operational efficiency and SLA compliance.
- • You will plan, direct, and integrate industry best practices to optimize service delivery, mentor and coach direct reports, establish performance goals, and manage the implementation of standardized operations with internal and external business partners.
- • You will collaborate closely with Finance, HR, and IT subject matter experts to support customers on payroll, benefits, invoicing, and other cross-functional matters, while coordinating with local service and payroll providers to ensure seamless service execution.
- • You will drive successful service delivery by achieving SLA targets and customer satisfaction metrics, analyze root causes of issues, and develop action plans to continuously improve team performance and customer experience.
- • At Globalization Partners, Inc., you’ll join a remote-first, diverse, and mission-driven team dedicated to breaking down global business barriers through its SaaS-based Global Employment Platform™, enabling companies to hire compliantly in 180+ countries without establishing local entities.
- • In this role, you’ll grow your leadership expertise in shared services operations, deepen your knowledge of global HRIS systems (Peoplesoft, Workday, SAP), and strengthen your ability to manage sensitive, confidential situations with tact and diplomacy—contributing directly to the company’s promise of Opportunity Made Possible.
🎯 Requirements
- • Degree or higher in International Business, Accounting, Law, HR, Finance, or a related field.
- • 8–12 years of prior experience in a multi-tasking, fast-paced, deadline-oriented role.
- • 4 years of people management experience in a centralized shared services environment.
- • Strong experience managing HR shared service operations, preferably with Peoplesoft, Workday, or SAP.
- • Knowledge/experience with Zendesk and Salesforce; business analytical tools are a plus.
- • Strong understanding of HR and finance fundamentals across different locales.
- • Excellent interpersonal skills for handling sensitive and confidential situations with poise, tact, and diplomacy.
- • Proven ability to collaborate with diverse individuals and groups, analyze root causes, and create action plans.
- • Lean & Six Sigma experience is an advantage.
🏖️ Benefits
- • Competitive compensation package with eligibility for annual bonus (non-sales roles) or commission (sales roles) based on individual and company performance.
- • Generous paid parental leave and flexible time off to support work-life balance.
- • Comprehensive health benefits including medical, dental, and vision insurance.
- • Spending accounts (e.g., FSA/HSA) for healthcare and dependent care expenses.
- • Sabbatical eligibility after 5 years of service.
- • Commitment to diversity, equity, inclusion, and reasonable accommodations for individuals with disabilities.
Skills & Technologies
Remote
About Globalization Partners, Inc.
Globalization Partners is a global Employer of Record platform that enables companies to hire, onboard and pay employees in 180+ countries without establishing local entities. It handles compliance, payroll, benefits, taxes and HR administration, allowing businesses to expand internationally while reducing legal risk. The cloud-based system integrates global workforce management, local labor law expertise and automated processes to accelerate market entry and scale remote teams.
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