Manager, Technical Account Management

Mango Technologies, Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead a high-performing Technical Account Management team that helps customers realize fast value, deeper adoption, durable retention, and thoughtful expansion through a disciplined, data-driven, AI-augmented customer engagement motion.
• Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team.
• Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.
• Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.
• Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth.
• Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.
• Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks.
• Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time.
• Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort.
• Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts.
• Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.

🎯 Requirements

• Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.
• Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.
• Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Skills & Technologies

Onsite

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Mango Technologies, Inc.

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About Mango Technologies, Inc.

ClickUp is a San Diego-based productivity platform that unifies tasks, documents, goals, chat, and whiteboards in one cloud workspace. Founded in 2017, the company serves individuals, startups, and large enterprises seeking to replace scattered tools with a single, customizable hub. Its feature set includes hierarchical task management, real-time collaboration, time tracking, reporting dashboards, and hundreds of pre-built templates and integrations. ClickUp targets teams in software development, marketing, and operations that need to plan, execute, and monitor work without switching applications.

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