Manager, Workplace Experience

Airwallex (UK) Limited

Job Overview

Location

US - San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Oversee end-to-end operations and experience of Airwallex’s workplace locations, including the San Francisco office and regional hubs in Austin and New York.
• Manage all facilities management services to ensure seamless daily operations, compliance with health and safety regulations, and adherence to local laws.
• Develop and enforce workplace policies, procedures, and objectives aligned with company standards and regulatory requirements.
• Lead the Workplace budget, including operating expenses, and implement cost-effective strategies for space optimization and operational efficiency.
• Track and analyze key performance indicators (KPIs) such as in-person attendance metrics and space utilization to deliver actionable insights to leadership.
• Establish and maintain vendor relationships with real estate, property management, and food & beverage providers to maximize value and service quality.
• Oversee the office Food & Beverage program, ensuring high standards and alignment with employee preferences and budget constraints.
• Coordinate all in-office employee events and actively contribute to the Culture Committee to drive engagement and organizational culture initiatives.
• Partner with IT, Finance, Security, and HR teams to plan and execute new office-build projects and internal workplace communications.
• Provide first-instance support for office equipment and facilities in collaboration with IT, resolving issues promptly to minimize disruption.
• Design and manage a scalable guest management system to ensure a warm, professional, and consistent experience for all visitors.
• Deliver operational support to the People & Talent team, including assistance with hiring, onboarding, offboarding, benefits administration, and systems administration.
• Facilitate onsite candidate interviews and contribute to creating a world-class candidate experience during the recruitment process.
• Serve as backup support for People Operations and Talent functions, stepping in on ad hoc projects as needed.
• Manage a small team of 1–2 Workplace Experience staff, including a mix of full-time employees and contractors, providing guidance and performance oversight.
• Collaborate with global Workplace Experience leads to align local initiatives with international standards and best practices.
• Utilize AI tools and digital platforms to enhance efficiency in workplace operations, communication, and data analysis.
• Maintain accurate records, ensure punctuality, and demonstrate accountability in all responsibilities with a high degree of organization and attention to detail.
• Demonstrate strong customer service orientation and grace under pressure while managing competing priorities in a fast-paced environment.

🎯 Requirements

• 5 years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management
• 1–2 years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability
• Strong computer skills including experience with Google Suite and Slack
• Fluency with budgeting, procurement, and vendor management tools like Pigment, Oracle, AuditBoard, and Ironclad (preferred)
• Ability to handle multiple tasks with little or no supervision and prioritize effectively under pressure
• Demonstrated ability to deliver high-level customer service and communicate effectively across all organizational levels

🏖️ Benefits

• Opportunity to work with a global, innovative fintech company valued at $8 billion
• Collaborative, high-impact environment with founder-like energy and true ownership of initiatives
• Exposure to cutting-edge AI tools and technologies to enhance workplace efficiency
• Participation in global culture and workplace experience initiatives alongside international teams
• Full-time salaried/exempt position with in-office requirement Monday–Thursday, 9am–5pm in San Francisco
• Equal opportunity employer committed to diversity, inclusion, and merit-based hiring

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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