Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • Medical Assistant role at Affect Technologies, Inc., a mission-driven company focused on digital recovery programs that directly impact members' well-being and create ripple effects of positive change in families and communities.
- • Day-to-day responsibilities include acting as the primary liaison between members, providers, and pharmacies to troubleshoot prescription issues, delays, and prior authorizations; communicating with pharmacies and senior medical staff; identifying recurring medication concerns and escalating workflow gaps; recognizing signs of medical emergencies and following escalation protocols; fielding inbound member communications via phone, chat, email, or SMS; assisting with medication reconciliation in the EHR system; reviewing medical records for accuracy; assisting providers with lab orders, prior authorizations, and documentation; conducting or reviewing remote Urine Drug Screens (UDS); maintaining familiarity with medications, interactions, and healthcare practices; staying current on virtual patient care best practices; and cross-training on scheduling and basic tech support tasks to enhance member experience.
- • Affect Technologies, Inc. is a forward-thinking organization that values passion, empathy, and accountability, where your work immediately impacts the well-being of others through its digital recovery program.
- • In this role, you will develop expertise in telehealth behavioral health and substance use treatment, strengthen your clinical coordination skills, deepen your knowledge of EHR systems and medication management, and grow your ability to proactively solve complex member care challenges while making a tangible difference in people’s lives from day one.
🎯 Requirements
- • Minimum 4 years of experience as a CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant) in a MOUD or MAT medication-assisted treatment program
- • Minimum 2 years of experience working in a telehealth behavioral health or substance use treatment setting
- • Medical Assistant Certification required—recognized as a CMA or RMA by one of the following national organizations: AAMA, NHA, NCCT, AMT, American Allied Health, NHCWA, NAHP, or NRMA
- • Strong understanding of medical terminology, medications, substance use treatment, and general healthcare and pharmaceutical practices
- • Experience with EHR systems, prior authorizations, and pharmacy coordination
- • Excellent customer service skills, empathy, and the ability to build strong rapport with members
🏖️ Benefits
- • Eligibility for medical, dental, and vision coverage
- • Paid vacation, sick time, company observed holidays and parental leave
- • Opportunities for continuing education and professional development
- • Employer-paid life and disability insurance
Skills & Technologies
About Affect Technologies, Inc.
Developer of an AI-driven platform that enables businesses to design, deploy, and manage custom behavioral research studies at scale. The system automates participant recruitment, consent, data collection via surveys and passive sensing, and statistical analysis, then exports publication-ready datasets. Targeted at academic researchers, product teams, and health organizations, the technology integrates with wearables and mobile devices while enforcing privacy and compliance standards including HIPAA and GDPR.
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