Medical Customer Service Representative

📋 Description

• • As a Medical Customer Service Representative at Pavago, you will serve as the primary point of contact for patients, providing empathetic, bilingual (English/Spanish) support throughout their healthcare journey. This role is critical in ensuring patients receive timely, accurate, and compassionate assistance across phone, email, and chat channels, directly impacting patient satisfaction and trust in healthcare services.
• • Day to day, you will respond to patient inquiries via phone, email, and chat; provide clear information on medical services, appointment scheduling, insurance, and billing; troubleshoot service or technology issues; document interactions accurately in the CRM; uphold strict confidentiality and data security standards; collaborate with internal teams to resolve complex cases; and participate in ongoing training to adapt to evolving tools and patient needs.
• • Pavago is a growing remote-first company that regularly hires for this role, welcoming new team members monthly. The team operates in a fast-paced, patient-focused environment where reliability, attention to detail, and cultural sensitivity are valued. You’ll work U.S. hours from a remote location, supporting patients across diverse backgrounds with a mission-driven approach to healthcare service delivery.
• • In this role, you will develop strong communication and problem-solving skills in a healthcare context, gain experience with CRM systems and healthcare administrative processes, deepen your understanding of patient confidentiality and compliance (including HIPAA-adjacent practices), and grow your ability to thrive in a dynamic, remote team setting—building a foundation for advancement in healthcare operations, patient advocacy, or medical administration.