Job Overview
Location
USA Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • Join eHealthInsurance Services, Inc. as a Member Advocate Specialist to support the member journey for hospital indemnity products, guiding beneficiaries through post-enrollment activities and ensuring a seamless, trustworthy experience aligned with the company’s mission of transparent and compassionate care.
- • Day to day, you will handle high volumes of inbound and outbound customer service calls, verify enrollments, resolve member issues, explain plan benefits, sell Hospital Indemnity and Medicare Advantage plans when needed, use on-screen scripts and tools to document interactions, and demonstrate eHealth’s values in every customer interaction.
- • You will be part of a dedicated Hospital Indemnity Plan (HIP) team within eHealth’s Member Loyalty Team, a diverse group of innovators committed to solving tough challenges and doing right by customers and each other in a collaborative, mission-driven environment.
- • In this role, you will develop deep expertise in hospital indemnity and Medicare Advantage products, refine your customer service and sales skills, gain experience in regulated health insurance operations, and build a foundation for long-term growth in healthcare advocacy and member support.
🎯 Requirements
- • Ability to obtain or currently possess an active resident state health insurance license
- • Availability to work shifts between 5:00 AM – 6:00 PM PST Monday through Friday, including overtime, weekends, and holidays as needed, especially during the Annual Enrollment Period (October 15 – December 7, 2026)
- • Strong organizational, interpersonal, and communication skills with the ability to handle high call volumes and manage multiple tasks simultaneously
- • High level of integrity, customer focus, and comfort using desktop computers, including Office applications and web browsing
🏖️ Benefits
- • Competitive hourly wage of $22 per hour plus commission opportunity
- • Milestone bonuses based on performance
- • Comprehensive training and support to succeed in the role
- • Positive and collaborative work environment with the opportunity to make a meaningful impact on the member community
Skills & Technologies
About eHealthInsurance Services, Inc.
eHealthInsurance Services operates a leading online health insurance marketplace in the United States. The platform allows consumers to compare and purchase individual, family, small-business, Medicare, and dental plans offered by national and regional carriers. Licensed in all 50 states and D.C., the company provides decision-support tools, educational content, and licensed agent support. Established in 1997, it went public in 2006 and is headquartered in Santa Clara, California. Revenue is generated through commissions from insurers and enrollment fees, positioning eHealth as a key digital distribution channel for the U.S. health insurance industry.
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