Job Overview
Location
San Antonio Home Office II/III
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As a Member Debt Representative II at USAA, you will play a vital role in supporting the financial well-being of military members and their families by resolving delinquent accounts with empathy, integrity, and adherence to regulatory standards. Your work directly contributes to USAA’s mission of being the #1 choice for the military community by delivering personalized financial solutions that improve members’ long-term security.
- • Day to day, you will use established procedures to manage non-complex delinquency cases, conduct member research to understand the root causes of financial hardship, and make outbound calls via automated and manual dialing systems to collect payments or arrange payment plans across all USAA product lines.
- • You will perform individual member needs assessments under close supervision to determine reasons for delinquency and provide customized advice and solutions aimed at improving financial security, while negotiating mutually satisfactory payment arrangements within defined guidelines.
- • You will ensure full compliance with all applicable local, state, and federal collection laws and regulations, including USAA’s internal standards, by completing account verification, maintaining accurate records, documenting all customer interactions, and updating collection attempts in the appropriate database systems.
- • Collaboration is key: you will work closely with team members to resolve issues, identify cases requiring escalation, and help monitor and control risks associated with business activities in line with USAA’s risk and compliance policies.
- • This role offers the opportunity to deepen your expertise in financial collections, member advocacy, and regulatory compliance within a mission-driven organization that values honesty, integrity, loyalty, and service—core principles that guide every interaction with members and colleagues.
- • You will gain valuable experience in financial services operations, develop strong communication and negotiation skills, and build a foundation for career growth within USAA’s structured career path planning and continuing education programs, all while serving a community that sacrifices for our nation.
🎯 Requirements
- • High School Diploma or General Equivalency Diploma required.
- • 1 year of combined customer contact, sales, or collections experience in the financial services industry.
- • Strong verbal and written communication skills.
🏖️ Benefits
- • Comprehensive medical, dental, and vision plans to support physical wellness.
- • 401(k) retirement plan with company match, pension plan, and life insurance for long-term financial security.
- • Paid time off program including paid holidays and 16 paid volunteer hours per year, plus parental benefits, adoption assistance, and access to various wellness programs supporting emotional and holistic well-being.
Skills & Technologies
About United Services Automobile Association
United Services Automobile Association is a Fortune 500 financial services group headquartered in San Antonio, Texas, founded in 1922 by Army officers to insure each other’s vehicles. Today it provides banking, insurance, investment, and retirement products to current and former members of the U.S. military and their families. The member-owned reciprocal inter-insurance exchange operates under charters in Texas and serves over 13 million members worldwide. The association maintains strict eligibility rules tied to military service and is consistently ranked among the top U.S. insurers and banks for customer satisfaction and financial strength.
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