Member Matching Specialist

Ritual Inc.

Job Overview

Location

Sydney

Job Type

Contract

Full Job Description

📋 Description

• As a Member Matching Specialist at Ritual Inc., you will serve as the first human touchpoint for new members, setting the tone for their experience by understanding their needs and connecting them with the right expert in a non-clinical, supportive guide role.
• Your day-to-day responsibilities include conducting 30-minute matching sessions via video or phone, assessing member goals and preferences, selecting the best-fit expert from the network, coordinating warm handoffs, supporting members through activation and onboarding, facilitating rematching when needed, and providing clear overviews of OurRitual’s services while addressing FAQs in a regulatory context.
• You will join a mission-driven team at Ritual Inc., a digital platform reimagining relationship care by combining expert-led sessions with AI-powered tools to make relationship support accessible, flexible, and grounded in real-life needs.
• In this role, you will develop strong interpersonal and assessment skills, gain experience in member navigation and care coordination, deepen your understanding of mental health and wellness service models, and build expertise in empathetic communication within a regulated environment—all while contributing to a meaningful impact on members’ relational well-being.

🎯 Requirements

• Clinical background or training in a relevant field (e.g., social work, counseling, MFT) preferred, including graduate students in training
• Strong communication skills to explain complex or sensitive topics clearly and confidently
• Comfort working within a regulatory and compliance-sensitive environment
• Detail-oriented approach to handoffs and documentation
• Excellent time management and organizational skills
• Natural charisma and warmth with the ability to build trust quickly, especially in vulnerable conversations

🏖️ Benefits

• Part-time, hourly role with flexible scheduling across 9 AM–11 PM Eastern Time coverage window
• Minimum of 15 hours per week required, with at least 8 hours in high-demand slots (5 PM–10 PM ET and 1 PM–2 PM ET)
• Competitive compensation of $25–$35 per hour, commensurate with experience and background
• Opportunity to make a meaningful impact on members’ relationship wellness journey
• Experience working with a innovative digital health platform combining human expertise and AI tools

Skills & Technologies

Onsite

$25-35/hr

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Ritual Inc.

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About Ritual Inc.

Ritual Inc. is a Los Angeles-based direct-to-consumer health company that formulates science-backed multivitamins and nutritional supplements. Founded in 2015, it offers traceable ingredient sourcing, publishes clinical study results, and sells primarily through its website and subscription model. The company targets women, men, and teens with products designed to fill common nutrient gaps, emphasizing transparency, vegan capsules, and third-party testing. Ritual has raised venture funding and expanded internationally while maintaining a digitally native, subscription-first retail approach.

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