Job Overview
Location
Remote USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 31, 2026
Full Job Description
đź“‹ Description
- • As a Member Outreach Specialist (MOS) for Devoted Health’s Devoted to Me (D2Me) program, you will serve as the primary point of contact for members, building meaningful relationships through empathetic, solution-oriented communication to help them navigate their healthcare benefits and access vital clinical programs—directly contributing to improved health outcomes and member satisfaction.
- • Day-to-day responsibilities include conducting 70+ outbound calls and SMS messages daily to educate members on preventive screenings, chronic care programs, and plan benefits; assessing individual needs using internal data and technology to resolve benefit inquiries, schedule appointments, and coordinate care; maintaining accurate documentation in CRM systems while consistently meeting or exceeding productivity and call quality metrics; building trust through active listening, patience, and tailored communication to de-escalate concerns and foster long-term member engagement; and supporting cross-functional initiatives by being cross-trained on related programs such as inbound Member Service Guide during peak periods to ensure operational resilience.
- • The Member Outreach Team operates within Devoted Health’s mission-driven culture, where every interaction is guided by the principle of treating members like family—combining compassionate service with innovative healthcare delivery to improve the lives of older Americans across the U.S. You’ll join a collaborative, fast-growing team committed to health equity, diversity, and inclusion, where your contributions directly support the company’s goal of redefining healthcare through integrated clinical, insurance, and service models.
- • In this role, you will develop strong healthcare navigation skills, deepen your understanding of Medicare Advantage and chronic care management, refine your communication and conflict-resolution abilities in high-volume settings, and gain experience with healthcare CRM platforms and data-driven outreach strategies—positioning you for growth into senior member services, care coordination, or healthcare operations roles within Devoted Health or the broader industry.
🎯 Requirements
- • 1+ years of experience in a high-volume customer-facing role with a proven ability to build trust and professional relationships; healthcare setting experience is highly preferred
- • Strong empathetic communication skills, including high emotional intelligence, active listening, and the ability to de-escalate tense situations while tailoring tone to individual member needs
- • Proficiency with digital platforms and internal systems to efficiently manage calls, document interactions, and leverage data for needs assessment and resolution
- • Ability to work a flexible schedule within Monday–Friday, 8:00 AM–8:00 PM ET, including availability for shifts such as 10:30 AM–7:00 PM ET or 11:30 AM–8:00 PM ET
- • For bilingual candidates: professional fluency in both English and Spanish (written and oral) is required
🏖️ Benefits
- • Competitive hourly pay of $19–$22, paid biweekly, with overtime opportunities and quarterly bonus eligibility
- • Comprehensive training program: 4 weeks total (2 weeks virtual classroom, 2 weeks nesting) to ensure rapid ramp-up and ongoing support
- • Generous time off and wellness benefits: 4 weeks of PTO, employer-sponsored medical, dental, and vision plans with low or no premium, $100 monthly mobile/internet stipend, and 401(k) with company contributions
- • Additional perks: stock options for all employees, parental leave program, and access to Devoted Health’s total rewards package (for full-time roles)
Skills & Technologies
Remote
$19-22/hr
About Devoted Health, Inc.
Devoted Health, Inc. operates as a Medicare Advantage health plan provider, offering comprehensive coverage, personalized care navigation, and integrated technology to seniors across the United States. The company combines clinical expertise, data analytics, and member support services to coordinate physician visits, prescription management, and preventive care, aiming to improve health outcomes and reduce unnecessary costs for its members.
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