Job Overview
Location
Remote USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Conduct outbound phone and SMS outreach to engage members in medication adherence and health support programs, with most of the day spent in direct member communication.
- • Build trust quickly through empathetic, solutions-oriented conversations that identify and address barriers to medication access and healthcare navigation.
- • Enroll eligible members into pharmacy assistance programs, financial aid resources, and care support initiatives designed to improve health outcomes.
- • Coordinate with providers, pharmacies, and internal clinical teams to resolve member issues and ensure continuity of care.
- • Schedule medical appointments for high-risk members when clinically appropriate and aligned with member needs.
- • Utilize internal systems, AI-assisted tools, and knowledge databases to research member questions and provide accurate, timely information.
- • Accurately document all member interactions, manage follow-up tasks, and adapt quickly to evolving workflows, policies, and business priorities.
- • Operate in a fast-paced, metrics-driven environment with clear performance expectations while maintaining a high standard of member experience.
- • Balance volume and efficiency with compassion, ensuring each member interaction reflects Devoted Health’s mission to treat members like family.
- • Work remotely in a fully distributed team, requiring self-discipline, reliable internet connectivity, and a quiet workspace for consistent outbound calling.
- • Collaborate cross-functionally to support integrated healthcare delivery, aligning member support with clinical and operational goals.
🎯 Requirements
- • 2+ years of experience in a high-volume customer-facing, outreach, or support role
- • Strong verbal and written communication skills with the ability to build trust and explain complex information clearly and compassionately
- • Comfortable spending most of the day on outbound phone outreach in a fast-paced, metrics-driven environment
- • Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities
- • Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback
🏖️ Benefits
- • Employer sponsored health, dental and vision plan with low or no premium
- • Generous paid time off
- • $100 monthly mobile or internet stipend
- • Stock options for all employees
- • Bonus eligibility for all roles excluding Director and above
- • 401K program
Skills & Technologies
About Devoted Health, Inc.
Devoted Health, Inc. operates as a Medicare Advantage health plan provider, offering comprehensive coverage, personalized care navigation, and integrated technology to seniors across the United States. The company combines clinical expertise, data analytics, and member support services to coordinate physician visits, prescription management, and preventive care, aiming to improve health outcomes and reduce unnecessary costs for its members.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Fieldguide Inc.
3 months ago
Xebia Poland Sp. z o.o.
3 months ago
