Mid-Market Implementation Specialist - Americas (East)

📋 Description

• • As a member of the Mid-Market Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.
• • As an Implementation Specialist aligned to our Mid-Market segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers.
• • Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks.
• • You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.
• • Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
• • You could be a great fit if you demonstrate clear communication, are a great listener, are a problem solver, know process matters, are detail-oriented and technically proficient, are data-driven, are adaptable, and love to coach.
• • You might not be a great fit if you bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations.
• • You prefer managing shorter implementations of less than 30 days.
• • You typically manage only a few simultaneous implementations at a time - This segment moves with urgency and we balance a book of business of about 15 implementations at a time.
• • You are accustomed to defining ideas and strategies, yet not responsible for their execution.
• • You prefer working with a simple product (such as a point solution).
• • You prefer exclusively to build (rather than build, iterate, optimize).
• • We value a strong sense of ownership, principled thinking over experience, and thoughtful communication - we’ll get into these and other values during the hiring process.
• • You can take a look at our Operating Principles https://www.ashbyhq.com/blog/culture/ashbys-operating-principles to get a sense of what we are looking for in folks on the team.
• • Our team and interview process want to help you show your best self.
• • Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas.
• • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• • You get to sell a product that our prospects & customers are truly excited about.
• • Competitive compensation is offered.
• • 10-year exercise window for stock options.
• • Unlimited PTO with four weeks is recommended per year.
• • Twelve weeks of fully paid family leave in the US.
• • Generous equipment, software, and office furniture budget.
• • $100/month education budget with more expensive items (like conferences) covered with manager approval