Mid-Market Implementation Specialist - Americas (West)

Ashby Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As a member of the Mid-Market Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.
• As an Implementation Specialist aligned to our Mid-Market segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for Mid-Market and smaller enterprise customers.
• Your book of business will include about 15 active implementations at a time, each lasting 4-8 weeks.
• You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value.
• Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.
• You will have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations.
• You will keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel <10% for customer engagements.
• You will have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data.
• You will deeply understand customer needs and tailor implementations to meet their specific requirements.
• You will build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.
• You will be experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• You will take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• You will proactively address thematic customer opportunities and improve our processes accordingly.
• You will effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• You will demonstrate clear communication, be a great listener, be a problem solver, know process matters, be detail-oriented and technically proficient, be data-driven, be adaptable, and love to coach.
• You will not bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations.
• You will not prefer managing shorter implementations of less than 30 days.
• You will not typically manage only a few simultaneous implementations at a time.
• You will not be accustomed to defining ideas and strategies, yet not responsible for their execution.
• You will not prefer working with a simple product (such as a point solution).
• You will not prefer exclusively to build (rather than build, iterate, optimize).

🎯 Requirements

• Extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments.
• Experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data.
• Ability to work effectively in a remote first setting.
• Willingness to travel <10% for customer engagements.
• Experience in navigating change management processes and helping customers adapt to new systems and a refreshed approach.

🏖️ Benefits

• Competitive compensation is offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks is recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Skills & Technologies

Mid-level

Remote

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Ashby Inc.

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About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

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