Job Overview
Location
Germany - Hannover | Hybrid
Job Type
Full-time
Category
Customer Support
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Support Employee at Everfield AG’s Matrix POS division, you will serve as the primary technical and operational bridge between gastronomy professionals and cutting-edge digital POS solutions, directly enabling restaurants, hotels, and catering businesses to streamline operations and enhance guest experiences through reliable technology support.
- • Your day-to-day responsibilities include acting as the first point of contact for customers via phone, providing competent and empathetic assistance with Matrix POS® system inquiries; performing 1st level technical support by diagnosing and resolving hardware and software issues quickly and reliably; supporting customers through remote troubleshooting using tools like TeamViewer and video conferencing to address connectivity, configuration, and usability challenges; collaborating closely with 2nd and 3rd level support teams to escalate complex cases and ensure timely resolution; and conducting hands-on training sessions for restaurant staff and managers to ensure smooth adoption and optimal use of the POS system in daily operations.
- • Everfield AG is a fast-growing European investment platform focused on acquiring, developing, and scaling B2B SaaS companies across diverse markets, providing strategic, financial, and operational resources to help portfolio companies like Matrix POS reach their next growth stage while preserving their brand, team, and local presence.
- • Matrix POS, now part of the Everfield ecosystem since 2024, specializes in innovative, flexible cash register systems tailored for the hospitality industry, empowering gastronomers to focus on their guests by optimizing backend operations through intuitive, customizable technology solutions headquartered in Hannover with hybrid work flexibility.
- • In this role, you will deepen your expertise at the intersection of hospitality operations and digital technology, gaining valuable experience in technical customer support, software troubleshooting, remote assistance, and user training—positioning you for growth into advanced support, product specialization, or customer success roles within the evolving B2B tech landscape.
🎯 Requirements
- • Completed vocational training in gastronomy, hospitality, or catering, or equivalent professional experience in restaurant, hotel, or food service environments.
- • Strong interest in digital tools and software, with enthusiasm for learning new systems and adapting to technological innovations in the POS and SaaS space.
- • Excellent communication skills in German (native or fluent) and fluent English, with a service-oriented mindset and natural ability to assist customers with patience and clarity.
- • Proven problem-solving aptitude, a helpful attitude, and genuine enthusiasm for supporting gastronomy businesses in optimizing their technical systems.
- • Willingness to work on-site at least 3 days per week in Hannover, fostering close collaboration with the support team in a hybrid work environment.
🏖️ Benefits
- • Competitive salary package including a company mobile phone for professional use.
- • Modern, well-equipped workplace with up-to-date hardware and software tools to perform support tasks efficiently.
- • Flexible hybrid work arrangement, allowing remote work options while maintaining team cohesion through regular office presence.
- • Structured onboarding via the Matrix POS® Academy, providing practical, role-specific training to ensure confidence and competence from day one.
- • Subsidized meals in the company canteen, EGYM fitness sponsorship, and access to exclusive employee discounts through benefits.me.
- • Regular team events, company gatherings, and a collaborative, egalitarian team culture that values mutual respect and shared success.
Skills & Technologies
Hybrid
About Everfield AG
Everfield AG is a Munich-based European investment and holding company that acquires and nurtures vertical-market software (VMS) businesses for long-term growth. Founded in 2020, the firm provides capital, operational expertise, and shared services to mid-sized software companies while preserving their autonomy and culture. Everfield focuses on stable, profitable firms with recurring revenues, aiming to scale them through organic expansion and selective add-on acquisitions. The company is majority-owned by the family investment vehicle of its founders and operates across Europe, seeking sustainable value creation rather than short-term exits.
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