Job Overview
Location
DE MFD Mobile Office
Job Type
Full-time
Category
Customer Support
Date Posted
July 17, 2026
Full Job Description
📋 Description
- • As the first point of contact for our customers, you will combine service orientation, communication, and technical understanding.
- • You will analyze customer inquiries, advise solution-oriented, and document the results in our ticket system.
- • You will support our customers with technical and application-related questions and ensure the successful use of our software.
- • You will work closely with colleagues from the 2nd level support and other departments to solve even complex issues.
- • With your work, you will support care facilities in efficiently organizing their daily work and ensuring the best possible care for their clients and residents.
🎯 Requirements
- • You have a completed vocational training or a comparable qualification, for example in the commercial, technical, IT, or health-related field.
- • You have fun making contact with customers and convince with your friendly, empathetic, and service-oriented communication.
- • Experience in customer service, support, or telephone customer care is an advantage.
- • You work independently, structured, and solution-oriented and keep an overview even in challenging situations.
- • You are interested in getting to know new software products, technical topics, and processes.
🏖️ Benefits
- • We live flexibility – with a digital application process and the possibility of remote work.
- • You decide: Hansefit, EGYM Wellpass, childcare or JobRad – we support you flexibly with a contribution of up to 60 € per month.
- • You can rely on us – TELUS Health strengthens you with individual offers for your mental health.
- • We shape your development – with LinkedIn Learning, you have access to inspiring learning content and practical further training that really moves you forward.
- • We think about your future – with our stock purchase program, you can participate directly in the company's success, and through our occupational pension scheme (bAV), you secure financial stability for the future.
Skills & Technologies
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About ResMed Inc.
ResMed Inc. is a medical device company that designs, manufactures and distributes cloud-connected devices and software for treating sleep apnea, chronic obstructive pulmonary disease and other respiratory conditions. Its portfolio includes continuous positive airway pressure machines, masks, humidifiers, ventilators and digital health applications that enable remote patient monitoring and out-of-hospital care. Founded in 1989 and headquartered in San Diego, California, the company serves patients, physicians and payers in over 140 countries, leveraging data analytics to improve therapy adherence and reduce healthcare costs.
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