Job Overview
Location
Remote
Job Type
Full-time
Category
Engineering
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • As a Mobile Telecom Support Engineer at Oxio Technologies Inc., you will play a critical role in maintaining and improving the company’s telecom network by monitoring, troubleshooting, and escalating real-time core network or infrastructure issues that could affect customers.
- • Your day-to-day responsibilities include analyzing end-to-end call traces across multiple protocols (such as MAP, TCAP, RANAP, DIAMETER, SIP, GTP, S1AP, etc.), troubleshooting international roaming voice and data issues, collaborating with global mobile operator engineers for live testing and root cause analysis, creating on-demand dashboards for service validation, and providing technical support to NOC engineers.
- • You will work within Oxio’s dynamic telecom team alongside highly experienced experts, contributing to network performance optimization through KPI development, fault investigation, and coordination with other operators and service providers to ensure service reliability.
- • This role offers a unique opportunity to deepen your expertise in mobile telecom networks (2G/3G/4G/5G), gain hands-on experience with signalling protocols and network monitoring tools, and develop leadership in technical escalation and cross-operator coordination while working in a diverse, inclusive, and innovative remote-first environment.
🎯 Requirements
- • 10+ years of experience in a telecom environment performing L3 support or similar roles
- • Protocol signalling analysis and troubleshooting in 2G/3G/4G/VoLTE networks (MAP, TCAP, RANAP, DIAMETER, SIP, GTP, etc.)
- • Solid understanding of OSI model and TCP/IP networking (IPv4 and IPv6), with proficiency in Wireshark for signalling trace analysis
- • Experience with SS7 signalling network troubleshooting and tools like Grafana, Prometheus, and ElasticSearch
- • Basic proficiency in Python, Linux, and Bash scripting
- • Ability to work on a 24/7 on-call rotating roster and excellent written/verbal communication skills in English
🏖️ Benefits
- • Opportunity to work with highly experienced telecom experts in a dynamic and growing company
- • Hands-on experience with advanced mobile network technologies (2G/3G/4G/5G) and global operator collaboration
- • Development of technical leadership skills through KPI creation, training material development, and incident coordination
- • Commitment to diversity, equity, and inclusion with equal opportunity employment practices
- • Remote work flexibility with accommodation support available for disabilities via [email protected]
- • Work in an innovative telecom environment focused on network reliability and customer impact mitigation
Skills & Technologies
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About Oxio Technologies Inc.
Oxio Technologies Inc. is a Canadian telecommunications company that provides cloud-based connectivity infrastructure, enabling brands and enterprises to launch and manage white-label mobile services. Its platform bundles carrier relationships, billing, support and analytics into APIs, letting non-telcos offer cellular plans under their own brand. Founded in 2019 and headquartered in Montréal, Oxio operates across North America and partners with major networks to deliver flexible, digital-first mobile experiences without owning traditional telecom hardware.
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