Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • Review and moderate user-generated content in accordance with Fanvue’s content and community guidelines, ensuring compliance with platform policies
- • Investigate and adjudicate Terms of Service violations including explicit content breaches, impersonation, copyright infringement (DMCA), and off-platform risks
- • Manage moderation queues using internal tooling, prioritizing cases by risk level and required turnaround time to maintain platform safety and responsiveness
- • Make timely, principled decisions on high-risk and ambiguous content cases where automated systems are insufficient, applying contextual judgment and consistency
- • Document all moderation actions clearly and accurately to support audits, compliance reviews, and user appeals, maintaining defensible decision records
- • Escalate complex, high-risk, or edge-case violations to the Moderation Manager and Head of Trust & Safety with detailed rationale and supporting evidence
- • Identify emerging trends, recurring violation patterns, and systemic risks in user behavior, and translate findings into actionable feedback for policy and tooling improvements
- • Collaborate with Customer Support and Creator Success teams to resolve escalated cases involving account restrictions, content disputes, or compliance-related concerns
- • Maintain consistent performance across assigned shifts while handling sensitive adult-only (18+) content with professionalism, empathy, and emotional resilience
- • Contribute to the refinement of moderation templates, tagging systems, decision workflows, and knowledge bases to enhance efficiency and standardization
- • Ensure all moderation activities remain aligned with evolving regulatory frameworks including the Online Safety Act and EU Digital Services Act
- • Participate in continuous feedback loops between operations and product/engineering teams to improve detection models, queue prioritization, and enforcement accuracy
- • Uphold strict confidentiality and discretion when handling personal, explicit, or legally sensitive user data and content
- • Support a culture of accountability by owning decision outcomes and maintaining high standards in documentation, timeliness, and procedural fairness
- • Adapt quickly to changes in policy, tooling, and volume demands while maintaining quality and consistency in moderation outcomes
- • Work independently with minimal supervision, demonstrating self-direction and initiative in managing daily moderation responsibilities
- • Contribute to a platform integrity mission by balancing creator freedom with community safety through fair, transparent, and well-reasoned moderation
🎯 Requirements
- • 2+ years of experience in Trust & Safety, content moderation, or compliance, preferably within UGC, social media, or platform environments
- • Comfort and professional resilience in reviewing and moderating adult-only (18+) content on a consistent basis
- • Strong judgment and ability to make fast, defensible decisions on ambiguous or grey-area content cases
- • Proficiency with operational tools such as Slack, Notion, Intercom, Retool, or similar platforms
- • Clear written communication skills with high discretion and attention to detail in documentation
- • Understanding of DMCA workflows, platform Terms of Service enforcement, and regulatory frameworks like the Online Safety Act or EU Digital Services Act (valuable)
🏖️ Benefits
- • Opportunity to shape policy and tooling within a rapidly scaling Trust & Safety function with direct input into product development
- • Work in a high-impact, fast-moving environment recognized as one of The Sunday Times Best Places to Work 2025
- • Remote work flexibility with global team collaboration
- • Transparent culture that values ownership, pace, and principled decision-making
Skills & Technologies
Remote
About Fanvue Ltd
Fanvue is a London-based subscription social platform that lets creators monetize content through monthly fees, tips, and pay-per-view media. It targets adult entertainers, fitness instructors, chefs, and other influencers by providing payout tools, analytics, and messaging features comparable to OnlyFans. The company was founded in 2020 by William Monange and YouTuber Joel Morris, secured seed funding in 2021, and emphasizes discoverability and faster customer support to attract creators seeking alternative revenue streams.
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