Name Screening Lead

📋 Description

• • Lead a cross-regional name screening team based in Malaysia and Shanghai, ensuring compliance with global legal and regulatory standards through accurate identification of risks associated with individuals and entities.
• • Oversee daily name screening operations using specialized tools to analyze potential threats, maintaining high accuracy to prevent financial and reputational risk to the organization.
• • Manage team performance against global KPIs including SLA adherence, RFI rate, utilization, and quality pass rate, ensuring alignment with corporate standards.
• • Optimize workforce planning and cost control by efficiently allocating headcount and managing overtime to meet fluctuating submission volumes and 24/7 operational demands.
• • Conduct end-to-end recruitment for new team members, including interviewing, onboarding, and performance tracking to maintain team quality and capacity.
• • Administer daily operational tasks such as monthly billing, cost distribution, and resource allocation to ensure financial accountability and transparency.
• • Implement and maintain dashboards and quality control systems to monitor team performance, streamline business-as-usual (BAU) activities, and support data-driven decision-making.
• • Deliver regular training sessions and shadowing programs to educate the team on evolving screening policies, QA findings, and product updates, ensuring consistent application of compliance standards.
• • Set individual performance targets, conduct regular 1:1s, provide incentives, organize team-building activities, and manage PIPs when necessary to foster low turnover and strong team culture.
• • Prepare the team for expansion into new business lines including KYC periodic reviews and post-transaction investigations, ensuring seamless transition and operational readiness.
• • Provide clear, regular reporting to senior management on team performance, project progress, operational challenges, and mitigation strategies to enable informed leadership decisions.
• • Collaborate with internal stakeholders across compliance, risk, and operations to enhance screening processes, develop standardized procedures (SOPs), and drive continuous improvement initiatives.
• • Maintain strict confidentiality when handling sensitive personal and financial data, adhering to global data protection and privacy protocols.
• • Leverage analytical skills to interpret complex datasets, identify process inefficiencies, and propose pragmatic solutions that improve screening accuracy and operational efficiency.
• • Demonstrate proactive, self-motivated behavior by anticipating operational needs, initiating improvements, and taking ownership of outcomes without supervision.
• • Utilize Excel, PowerPoint, and SQL to analyze trends, generate reports, and communicate insights effectively to both technical and non-technical audiences.