National Applications Specialist - Automation - Remote – 80% Travel

📋 Description

• • Embark on a pivotal role as a National Applications Specialist focused on Automation within the dynamic life sciences, diagnostics, and biotechnology sectors, contributing directly to Danaher Corporation's mission of accelerating potential and making a tangible difference.
• • As a key member of the National Service Support Team, you will be instrumental in the successful implementation and ongoing support of complex, multi-discipline, diagnostic laboratory automation systems across the United States.
• • This position offers a unique opportunity to leverage your technical expertise in software and applications to provide critical guidance to field support teams, operating with a significant degree of autonomy.
• • You will be responsible for executing implementation processes that aim to establish and maintain reference-level customer satisfaction and operational excellence.
• • A core aspect of your role will involve effectively communicating complex technical concepts to a diverse audience, including internal teams and external customers, acting as a subject matter expert and facilitating the work of others.
• • You will provide advanced applications and workflow troubleshooting, offering support both on-site and remotely via phone, assisting customers, Field Applications Specialists, and Hardware Specialists.
• • Your ability to mentor and train will be crucial in transferring vital system knowledge and operational skills to customers and front-line support personnel, fostering a culture of continuous learning and improvement.
• • This role demands a proactive approach to problem-solving, requiring you to analyze intricate issues within laboratory automation systems and develop effective solutions.
• • You will collaborate closely with Field Service and Project Management teams, ensuring seamless integration and operation of automation solutions.
• • The position involves partnering with peers and Field Specialists, often working independently or as part of a remote team, to achieve project goals and customer success.
• • Through your influence and deep understanding of laboratory workflows, you will assist in the development of optimized processes and effective customer workflows, gaining agreement and buy-in.
• • You will be a technical authority, guiding customers and internal teams through the intricacies of advanced automation systems.
• • This role is integral to ensuring that Beckman Coulter Diagnostics' cutting-edge diagnostic solutions are implemented efficiently and effectively, ultimately contributing to improved patient health worldwide.
• • You will be part of the National Automation team, reporting to the Automation NSS Supervisor/Manager, and will play a key role in the successful deployment of sophisticated automation systems.
• • The position is fully remote, requiring you to be located within one hour of a major metropolitan airport in the United States, facilitating the extensive travel demands of the role.
• • You will contribute to a culture of belonging where unique viewpoints are valued, and continuous improvement is a driving force, turning innovative ideas into real-world impact at the speed of life.
• • Your work will directly support Beckman Coulter Diagnostics' legacy of challenging convention and elevating the role of the diagnostic laboratory in improving patient outcomes.
• • You will be at the forefront of ensuring that over one million tests run daily on Beckman Coulter Diagnostics systems continue to be performed with accuracy and efficiency, impacting billions of patients and millions of clinicians annually.
• • This role is an opportunity to be part of a global leader that enables clinicians to deliver the best possible care through improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
• • You will be empowered to harness the Danaher Business System, a framework that drives operational excellence and innovation across all Danaher operating companies.
• • The role requires a deep understanding of laboratory workflows and the ability to translate these into efficient automation strategies.
• • You will be a key point of contact for customers experiencing complex technical challenges with automation systems.
• • Your responsibilities will include developing and delivering training materials and sessions for both customers and internal support staff.
• • You will contribute to the continuous improvement of implementation processes and best practices for laboratory automation.
• • The role involves staying abreast of the latest advancements in laboratory automation technology and applying this knowledge to customer solutions.
• • You will be expected to manage your time effectively to balance remote work responsibilities with extensive travel requirements.
• • This position is crucial for maintaining customer satisfaction and loyalty by ensuring the successful and efficient operation of their automation systems.
• • You will act as a bridge between customer needs and technical capabilities, ensuring optimal system performance and workflow integration.
• • The role offers a significant opportunity for professional growth and development within a leading organization in the life sciences industry.