New Patient Physiotherapist

Montu UK Limited

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Conduct end-to-end triage of patient referrals and clinical documentation to determine urgency, risk, and appropriate care pathway using Montu’s policies and clinical best practices
• Deliver structured telephone and video assessments to evaluate complex, multi-layered patient presentations, often after exhaustion of conventional care pathways
• Identify exclusions, contraindications, and safeguarding concerns, escalating issues in alignment with Montu policy and national clinical guidance
• Maintain accurate, timely, and compliant clinical records within digital systems, ensuring full auditability and data integrity
• Signpost, refer, and escalate patients internally and externally to ensure seamless access to the most appropriate care resources
• Champion clinical governance by actively participating in incident reporting, root cause analysis, and continuous quality improvement initiatives
• Contribute to or lead audits of physiotherapy pathways, identifying gaps and recommending evidence-based enhancements
• Develop, review, and update standard operating procedures (SOPs) for triage processes, ensuring alignment with regulatory and safety standards
• Support the design and implementation of digital triage tools and patient education materials to improve efficiency and patient understanding
• Participate in outcome measurement activities to evaluate the effectiveness of the triage service and inform service evolution
• Play an active role in shaping the future of the physiotherapy function within Montu, contributing to service redesign and innovation
• Work within a tech-enabled environment utilizing EMRs, telehealth platforms, and digital PROMs to deliver assessments and document outcomes
• Adhere strictly to GDPR and data protection protocols while managing patient information securely and ethically
• Work 40 hours per week, including one Saturday per month, with a day in lieu provided for Saturday working
• Operate autonomously with strong clinical reasoning and decision-making skills, balancing clinical safety with service efficiency
• Communicate complex clinical information clearly and compassionately to patients over phone and video consultations
• Collaborate with multidisciplinary teams to ensure cohesive patient care pathways and integrated service delivery
• Promote a culture of learning and improvement by sharing insights, mentoring peers, and contributing to team development
• Engage in ongoing professional development to maintain currency in remote triage techniques, pain management, and digital health innovations
• Represent Montu’s commitment to transforming lives through safe, effective, and accessible cannabis-based medicinal treatments
• Adapt to a fast-paced, evolving healthcare environment where predictability is low and initiative, ownership, and innovation are rewarded

🎯 Requirements

• HCPC-registered Physiotherapist with CSP membership or equivalent
• Minimum 5 years post-registration experience, including at least 2 years at Band 6 or above
• Demonstrable expertise in remote and telephone triage and safety-netting practices
• Strong clinical reasoning and confident autonomous decision-making capabilities
• Proficiency in using EMRs, telehealth platforms, and digital PROMs
• Sound understanding of safeguarding, GDPR, and clinical governance requirements

🏖️ Benefits

• Competitive salary
• 25 days holiday (rising to 27 after one year and 30 after two years) plus bank holidays
• 5% matched pension
• Cycle-to-work scheme
• Opportunities for development and growth
• Dynamic and supportive work environment

Skills & Technologies

Backend

Remote

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Montu UK Limited

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About Montu UK Limited

Montu UK Limited operates as a technology-driven medical cannabis platform. It connects patients, doctors, pharmacists and suppliers through proprietary software, enabling secure prescriptions, home delivery and ongoing care management. The company integrates telehealth consultations, electronic prescriptions and logistics to streamline access to regulated cannabis-based medicines while maintaining compliance with UK healthcare regulations.

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