Non-Attorney Represented Bodily Injury Claims Adjuster - PST/MST (Remote)

The Allstate Corporation

Job Overview

Location

7 Locations

Job Type

Full-time

Full Job Description

📋 Description

• This role is responsible for investigating and managing non-attorney represented bodily injury claims from initial report through resolution, ensuring fair and timely outcomes while delivering a positive customer experience. As part of National General, an Allstate company, you will contribute to a market-leading insurance provider known for innovation and financial strength, handling claims that directly impact customer recovery and trust.
• Day to day, you will evaluate coverage, determine liability, assess damages, and negotiate claims within your authority level; gather information from customers, explain the claims process, and provide clear, supportive communication; identify potential subrogation or fraud and partner with internal teams such as special investigations or legal to achieve optimal outcomes; recognize vehicle body parts and related property damage to accurately assess claims; apply intermediate knowledge of company insurance policies, industry standards, and organizational relationships to make informed decisions; and manage claims with strong time management and analytical skills, detecting discrepancies and issues from multiple sources.
• You will join a dedicated claims team supporting the Pacific Time Zone within National General Holdings Corp., a specialty personal lines insurance holding company headquartered in New York City with roots dating back to 1939 and an A– (excellent) financial strength rating from A.M. Best. The company operates through a large network of independent agents and direct-to-consumer channels, offering auto, home, accident and health, and other niche insurance products across multiple subsidiaries including Direct General Auto & Life, Personal Express Insurance, and Century-National Insurance.
• In this role, you will deepen your expertise in bodily injury claims administration, enhance your negotiation and customer service skills, and develop stronger analytical and investigative abilities—positioning yourself for career growth within a Fortune 500 company that values learning agility, results-oriented performance, and inclusive leadership while supporting meaningful causes and protecting customers’ futures.

🎯 Requirements

• Ability to obtain and maintain required adjuster licenses for the state(s) of operation.
• Strong verbal and written communication skills to effectively interact with customers and internal teams.
• Proficient in Microsoft Word and Outlook for documentation and correspondence.
• Strong time management and analytical skills with the ability to detect discrepancies and recognize issues from multiple sources.
• Customer service orientation with experience identifying and meeting customer needs using appropriate service skills.
• Intermediate understanding of insurance policies, industry practices, and organizational relationships within the claims department.

🏖️ Benefits

• Base compensation ranging from $47,500 to $104,100 depending on role level (Auto Analyst II to Auto Sr Cons I), based on experience and qualifications, with potential for incentive pay such as bonuses or commissions.
• Opportunity to work remotely within the Pacific or Mountain Time Zones (PST/MST) as a fully remote position.
• Part of a financially stable, A– rated company (A.M. Best) with a long history dating to 1939 and backed by The Allstate Corporation’s innovative resources and national scale.
• Equal Opportunity Employer commitment, including consideration for veterans and disabled individuals, with no visa sponsorship but support for accommodations during application via NGIC main office.
• Access to comprehensive corporate benefits and resources through National General Holdings Corp., including exposure to a wide network of insurance subsidiaries and partners such as VelaPoint, HealthCompare, and North Star Marketing.

Skills & Technologies

Express

Onsite

$47k-61k

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The Allstate Corporation

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About The Allstate Corporation

The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.

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