Job Overview
Location
🇺🇸 USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for inbound nonprofit leads, guiding them through onboarding and adoption of Goodstack’s platform to maximize social impact and funding opportunities.
- • Conduct discovery calls with nonprofit leaders to deeply understand their operational challenges, technology gaps, and funding needs, tailoring solutions to their mission-driven goals.
- • Communicate consistently and empathetically across multiple channels—including phone, email, and video—to build trust, clarify platform functionality, and drive engagement.
- • Become a trusted product expert, confidently explaining how Goodstack’s AI-native technology enables nonprofits to streamline donations, access new funding streams, and enhance their tech stack.
- • Maintain accurate, up-to-date records of all nonprofit interactions, activities, and pipeline progress within HubSpot and the company’s broader tech stack.
- • Translate customer insights into actionable feedback for marketing and product teams to refine messaging, improve user experience, and increase conversion rates.
- • Deliver every interaction with professionalism, warmth, and a service standard aligned with the values of the nonprofit sector.
- • Build and maintain a healthy, scalable pipeline of nonprofit prospects, consistently converting leads into active, engaged users of the Goodstack platform.
- • Collaborate cross-functionally with marketing, product, and customer success teams to ensure seamless handoffs and alignment on nonprofit needs and platform capabilities.
- • Represent Goodstack at industry events and outreach initiatives, reinforcing the brand’s commitment to empowering nonprofits through technology.
- • Proactively identify opportunities to enhance nonprofit success by recommending platform features, best practices, and integration strategies based on real-world usage.
- • Track and report on key performance metrics related to lead conversion, user activation, and customer satisfaction to inform team strategy and growth.
- • Stay current on trends in nonprofit technology, digital fundraising, and social impact innovation to provide informed guidance to partners.
- • Foster long-term relationships with nonprofit organizations, positioning Goodstack as a strategic partner in their mission to create lasting change.
🎯 Requirements
- • +1 year of professional experience in sales, support, or another customer-facing role.
- • Experience managing a high-volume pipeline and engaging customers through multiple communication channels.
- • Strong active listening and storytelling skills with the ability to connect authentically with nonprofit leaders.
- • Exceptional written and verbal communication skills with attention to tone, clarity, and professionalism.
- • Self-starter mindset comfortable with ambiguity, fast-paced environments, and iterative experimentation.
- • Genuine passion for supporting nonprofit organizations and curiosity about technology’s role in social impact.
🏖️ Benefits
- • Salary reviews and share options tied to company growth.
- • Goodstack’s Workplace Giving program.
- • Private Health Insurance.
- • $300 annual budget to Brighten your day.
- • $1,200 annual Learning & Development budget.
- • Paid days off to volunteer for nonprofit causes.
- • Paid days to attend conferences.
- • Paid day off on your birthday.
- • 25 days annual leave plus paid public holidays.
- • Paid sick leave and paid wellness leave.
- • Flexible working hours.
- • WFH budget upon joining.
- • Ecologi Carbon Offsetting.
- • Goodstack library access.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Goodstack LLC
Goodstack is a cloud-native observability platform designed to simplify the management and monitoring of complex cloud environments. It offers a unified solution for logs, metrics, and traces, providing deep insights into application performance and infrastructure health. The platform automates common observability tasks, allowing development and operations teams to quickly identify and resolve issues, optimize resource utilization, and improve overall system reliability. Goodstack focuses on providing a cost-effective and user-friendly experience, enabling businesses to gain better control over their cloud deployments without the need for extensive manual configuration or specialized expertise. Its goal is to make observability accessible and efficient for modern tech stacks.
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