Number Operations Specialist

Aircall Inc.

Job Overview

Location

Remote NA

Job Type

Full-time

Full Job Description

📋 Description

• As a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level), you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers.
• You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues.
• This is a great opportunity to build a foundation in telecom operations — full training will be provided.
• You will be responsible for managing the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers.
• You'll work closely with internal teams, customers, and external carriers to resolve issues related to porting, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries.
• You'll have the opportunity to build a foundation in telecom operations through full training provided.
• The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
• You'll be able to work independently and as part of a team, with a strong attention to detail and ability to meet deadlines.
• You'll have a passion for learning and growth, with a willingness to take on new challenges and responsibilities.
• As a Number Operations Specialist, you'll have the opportunity to work with a variety of stakeholders, including internal teams, customers, and external carriers.
• You'll be responsible for managing the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers.
• You'll work closely with internal teams, customers, and external carriers to resolve issues related to porting, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries.
• We're looking for a team player who is eager to learn and grow with our company.
• You'll have the opportunity to build a foundation in telecom operations through full training provided.
• You'll be able to work in a fast-paced environment and prioritize multiple tasks.
• Our team is customer-obsessed, data-driven, and focused on delivering meaningful outcomes.
• We value ownership, continuous learning, and thoughtful speed.
• If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.
• Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
• We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
• Our momentum comes from a simple idea: help teams work smarter, not harder.
• Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
• The result is higher revenue, faster resolutions, and teams that scale with confidence.
• Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
• We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
• We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team.
• In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers.
• You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues.
• This is a great opportunity to build a foundation in telecom operations — full training will be provided.
• We are a customer-obsessed, data-driven, and focused on delivering meaningful outcomes.
• We value ownership, continuous learning, and thoughtful speed.
• If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
• Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
• We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
• Our momentum comes from a simple idea: help teams work smarter, not harder.
• Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
• The result is higher revenue, faster resolutions, and teams that scale with confidence.
• Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
• We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

🎯 Requirements

• 2+ years of experience in a related field (telecom operations, customer service, or a similar field)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong attention to detail and ability to meet deadlines
• Passion for learning and growth, with a willingness to take on new challenges and responsibilities

🏖️ Benefits

• Competitive salary and benefits package
• Opportunity to work with a variety of stakeholders, including internal teams, customers, and external carriers
• Full training provided to build a foundation in telecom operations
• Collaborative, fast-moving environment where trust and impact matter

Skills & Technologies

Remote

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Aircall Inc.

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About Aircall Inc.

Aircall provides cloud-based phone systems for businesses, integrating voice, SMS, and call analytics with CRM and helpdesk tools like Salesforce and HubSpot. Its platform supports remote teams, scalable call centers, and real-time analytics, enabling companies to manage customer interactions without on-premise hardware. Founded in 2014, the company serves mid-market and enterprise clients across North America and Europe, emphasizing ease of deployment, API customization, and AI-driven insights to improve support and sales workflows.

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