Onboarding Project Manager

Rimini Street, Inc.

Job Overview

Location

Remote Brazil

Job Type

Full-time

Full Job Description

📋 Description

• As an Onboarding Project Manager (OPM) at Rimini Street, Inc., you will be instrumental in ensuring the seamless and successful integration of our most valued clients across our comprehensive suite of enterprise software support, products, and services. Reporting directly to the Manager of Global Client Onboarding (GCO), you will own the end-to-end onboarding journey, guaranteeing timely completion of project plans and fostering exceptional client satisfaction.
• Your primary responsibility will be to develop and meticulously execute client onboarding project plans. This involves defining clear project scopes, establishing robust roles and responsibilities for both client stakeholders and internal Rimini Street teams, and proactively identifying potential project risks.
• A critical aspect of your role will be to design and implement effective risk mitigation strategies, ensuring that any challenges encountered during the onboarding process are addressed swiftly and efficiently. You will be the primary point of contact for managing all escalations related to your assigned client accounts, demonstrating strong leadership and problem-solving capabilities.
• You will be responsible for maintaining clear and consistent communication channels with client contacts, project teams, and internal management. This includes providing regular, detailed, and timely status reports to both client executives and Rimini Street leadership, ensuring transparency and alignment throughout the project lifecycle.
• The OPM is expected to contribute significantly to the continuous improvement of client onboarding projects. This includes identifying opportunities for innovation, proposing enhancements to existing processes, and ensuring that all onboarding tasks are performed in strict accordance with ISO standards and best practices.
• You will play a key role in pre-sales activities, providing essential onboarding assistance and insights to the sales organization to help secure new business and set realistic client expectations from the outset.
• Maintaining accurate and up-to-date project information within Salesforce.com and other relevant internal systems is crucial for tracking progress, managing resources, and ensuring data integrity.
• A significant part of your role involves managing client communications and escalations during the critical onboarding phase, ensuring a positive and supportive experience for every client.
• You will be tasked with securing client references upon the successful conclusion of the onboarding process, a testament to the quality of service and the positive outcomes achieved.
• This role requires a proactive approach to identifying and proposing innovative solutions and improvement opportunities within the client onboarding framework, contributing to Rimini Street's reputation for excellence.
• You will lead internal teams, driving them to execute onboarding processes and tasks efficiently to ensure the successful and on-time completion of all deliverables. This requires strong leadership and the ability to motivate cross-functional teams.
• The position demands a high level of client management expertise, ensuring that client expectations are met and exceeded throughout the onboarding journey. Your ability to build strong relationships and manage client needs will be paramount.
• You will be expected to contribute to the overall success of the Global Client Onboarding team by sharing best practices, insights, and lessons learned, fostering a culture of continuous learning and improvement within the department.
• This role offers the opportunity to work with a global client base, supporting diverse industries and enterprise software solutions, providing a rich and varied project management experience.
• You will be a key player in ensuring that clients achieve their desired business outcomes by successfully adopting and utilizing Rimini Street's services, thereby reinforcing the company's value proposition and client retention strategies.
• The role involves approximately 10% travel, allowing for in-person engagement with clients and team members when necessary to foster stronger relationships and facilitate project success.
• You will be a champion for Rimini Street's core values – Company, Colleagues, Clients, and Community – in all your interactions and project executions, embodying the company's commitment to innovation, collaboration, client success, and social responsibility.

🎯 Requirements

• Bachelor's degree in Business, Finance, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5+ years of technical project management experience, specifically with ERP application implementation, upgrade projects, or managing complex enterprise software solutions like SAP or Oracle EBS.
• Fluency in both English and Portuguese (verbal and written) is essential for effective communication with clients and internal teams in Brazil and globally.
• Proven experience in client management, including strong communication, interpersonal, relationship-building, negotiation, and objection-handling skills.
• Proficiency in using common project management tools such as MS Project, Visio, Excel, and PowerPoint.

🏖️ Benefits

• Competitive compensation and bonus structure designed to reward top-performing team members.
• Opportunity to work remotely from anywhere in Brazil, offering flexibility and work-life balance.
• Comprehensive health and wellness benefits (details may vary by region, but typically include medical, dental, and vision coverage).
• Professional development opportunities, including potential for project management certification and continuous learning in enterprise software solutions.

Skills & Technologies

AWS

Remote

Degree Required

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Rimini Street, Inc.

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About Rimini Street, Inc.

Rimini Street is a global enterprise software support provider offering independent maintenance and support for Oracle, SAP, IBM, Microsoft, and other enterprise applications. Founded in 2005, the company delivers third-party support, managed services, and security solutions that extend software lifecycles, reduce IT costs, and optimize performance. Headquartered in Las Vegas, Nevada, Rimini Street serves Fortune 500, midmarket, and public sector clients worldwide through regional offices and service centers. The company is publicly traded on NASDAQ under RMNI and competes with traditional vendor support programs by providing faster response times, flexible service models, and value-driven alternatives.

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