Job Overview
Location
UK
Job Type
Full-time
Category
Product Management
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Lead day-to-day operations of the Onboarding Risk team across NA, UK/EU, and APAC regions, ensuring consistent, high-quality risk decisions and throughput.
- • Manage, coach, and develop team members and leads, setting clear goals, feedback rhythms, and performance standards to foster growth and accountability.
- • Serve as the subject-matter expert for onboarding risk processes including KYB, KYC, screening, and final reviews, applying risk assessment and decisioning frameworks.
- • Own, document, maintain, and continuously improve onboarding risk procedures, controls, and playbooks to ensure compliance and operational excellence.
- • Provide expert support on complex or high-risk applications, making sound judgment calls with incomplete information and ensuring decisions are well-reasoned and properly recorded.
- • Partner with Legal, Support, Product, Sales, Operations, and Engineering teams to align risk outcomes with customer experience and business objectives.
- • Manage and influence cross-functional relationships to unblock decisions, resolve issues, and drive process improvements across departments.
- • Develop and implement onboarding processes that reflect evolving global payments legislation and Card Scheme rules, ensuring policies are applied effectively and proportionately.
- • Evolve the team’s KPI structure in collaboration with the Head of Risk & Compliance to meet goals while maintaining a supportive and inclusive team environment.
- • Communicate clearly and concisely with stakeholders at all levels, translating risk decisions into customer-appropriate narratives when necessary.
- • Handle escalations involving fraud, payment risk, and compliance concerns, ensuring timely and accurate resolution.
- • Demonstrate broad knowledge of cross-functional dependencies to optimize the efficiency and effectiveness of onboarding risk queues.
- • Collaborate on projects with Legal, Support, and Product teams to enhance the overall Risk & Compliance function at Paddle.
- • Assist in recommending and deciding on company-wide risk-related matters alongside the Head of Risk & Compliance.
- • Utilize Artificial Intelligence in everyday risk processes to improve efficiency and decision accuracy.
- • Work across multiple time zones to ensure global coverage and alignment of risk standards and team priorities.
- • Foster a culture of continuous learning, encouraging team members to explore better ways of doing things and embracing change in a fast-paced environment.
- • Maintain a positive, solutions-oriented attitude, proactively identifying gaps and proposing improvements to existing processes.
- • Ensure all risk decisions are documented internally and externally as required, supporting audit readiness and regulatory compliance.
🎯 Requirements
- • 4+ years experience in Onboarding or Credit Risk spaces
- • 2+ years experience working in Merchant Acquiring, E-Commerce, or a similar role at a FinTech
- • 3+ years experience in team management
- • Comfortable working with teams in multiple time zones
- • Fluent English speaker and writer with excellent communication skills
- • Experience and understanding of Card Scheme rules and global payments legislation (desired but not required)
🏖️ Benefits
- • Generous holiday leave
- • 4 months paid family leave regardless of gender
- • Annual learning fund for personal development
- • Regular internal and external training opportunities
- • Remote work option with access to stylish global hubs
- • Inclusive, transparent, and collaborative culture
Skills & Technologies
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About Paddle.com Market Limited
Paddle provides a complete payments, tax, and subscription management platform for SaaS companies. It acts as a merchant of record, handling global payment processing, sales tax compliance, fraud prevention, and subscription billing so developers can focus on product development. The company supports multiple currencies and payment methods, offers analytics and revenue recovery tools, and integrates with existing business systems. Paddle serves thousands of software businesses worldwide, simplifying the complexity of selling software internationally.
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