Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for new customers from contract signature through full go-live on Every’s platform.
- • Lead live Zoom onboarding sessions to configure payroll, bookkeeping, tax, and other Every products, guiding customers step-by-step through setup.
- • Coordinate internally across Payroll, Tax, Bookkeeping, and other product teams to ensure timely completion of customer-specific tasks.
- • Own the full contract process: send, track, follow up, and confirm electronic signatures for all customer agreements.
- • Accurately update billing systems upon contract execution to ensure proper billing and revenue recognition.
- • Proactively manage multiple open items, deadlines, and dependencies across concurrent customer onboarding workflows.
- • Identify and surface blockers early—whether originating from the customer or internally—and drive resolution without delay.
- • Respond to all customer inquiries same-day, ensuring no message goes unanswered and no task is left pending.
- • Build, document, and refine onboarding playbooks and processes as the company scales to improve efficiency and consistency.
- • Maintain meticulous records of customer interactions, task status, and internal handoffs to ensure seamless transitions and auditability.
- • Act as the bridge between customers and internal teams, translating customer needs into actionable items for product, finance, and operations staff.
- • Ensure every customer achieves a smooth, error-free transition to live status with all services fully configured and operational.
- • Anticipate customer questions and provide clear, confident guidance during high-stakes onboarding calls with founders and executives.
- • Maintain a systems-driven approach: create structure, automate where possible, and eliminate workarounds to scale operations reliably.
- • Adapt quickly to evolving product features, internal workflows, and customer requirements in a fast-paced startup environment.
- • Demonstrate ownership of onboarding outcomes, treating each customer’s success as a personal responsibility.
🎯 Requirements
- • Bachelor's degree in a technical field or equivalent professional experience.
- • 1-3 years of experience in onboarding, customer success, or a related role.
- • Exceptional communication skills with confidence and polish during video calls with founders and executives.
- • Extremely detail-oriented with a track record of catching errors and preventing tasks from falling through the cracks.
- • Strong project coordination abilities to manage multiple moving parts across internal teams without losing track.
- • Highly responsive nature—treating unanswered messages as unfinished work.
🏖️ Benefits
- • Competitive compensation + meaningful equity.
- • Comprehensive health benefits.
- • Flexible hours.
- • Generous PTO.
Skills & Technologies
About Every.io, Inc.
Every.io is a cloud-native platform designed to help developers build and deploy backend services with ease. It focuses on providing a serverless infrastructure that allows users to run code, manage databases, and integrate with other services without the complexities of traditional server management. The platform offers features like real-time data synchronization, collaborative development tools, and a global CDN, enabling rapid application development and scaling. Every.io aims to simplify the backend development process, allowing teams to concentrate on building their applications' core features rather than managing infrastructure. It supports various programming languages and frameworks, making it a versatile solution for modern web and mobile applications.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
