Onboarding Specialist DACH - German speaking

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• As an Onboarding Specialist at Perk, you will be at the forefront of our client success, playing a pivotal role in the successful implementation and launch of our intelligent travel and spend management platform for new customers within the DACH region.
• This role is integral to the Implementation team, where your primary responsibility will be to analyze the unique needs and specific circumstances of each new client, translating these into a tailored and effective implementation plan.
• You will be the driving force behind ensuring clients not only adopt the Perk platform but also achieve successful ramp-up, leading to sustained usage and value realization.
• Your success will be directly measured by the completion of implementation projects and the subsequent adoption rates of the Perk platform among your assigned clients' users.
• You will act as the subject matter expert in change management, guiding clients through the transition to a new system and fostering a positive user experience.
• A core tenet of this role is to deliver an exceptional, "7-star" experience for our clients throughout the entire onboarding journey, building strong relationships and ensuring client satisfaction.
• This position demands exceptional communication and project management capabilities, requiring you to orchestrate cross-functional project teams to ensure seamless client implementations.
• You will be responsible for the full project lifecycle: initiating, planning, executing, controlling, and closing implementation projects.
• This includes developing detailed requirements documentation, ensuring all deliverables are met, and crafting clear, client-facing communications that manage expectations and provide guidance.
• A key aspect of your role will involve reviewing client contracts to understand scope and requirements, optimizing resource allocation to ensure efficient project delivery, and validating process quality to maintain high standards.
• You will serve as the primary point of contact for client escalations during the implementation phase, proactively addressing concerns and resolving issues to maintain project momentum and client trust.
• Developing and implementing strategic plans will be crucial to achieving account ramp-up goals, ensuring clients quickly derive value from the Perk platform.
• You will be responsible for ensuring that client accounts are correctly staged, scheduled, and prioritized, balancing both the specific needs of the client and the broader business objectives.
• A significant part of your role involves communicating complex and technical information in a clear, concise, and easily understandable manner to diverse audiences, including non-technical stakeholders.
• You will ensure that all project team members, both internal and external, have a crystal-clear understanding of project timelines, individual tasks, potential risks, and any emerging issues, fostering a collaborative and informed project environment.
• This role requires a proactive and organized approach, with a strong ability to manage multiple projects simultaneously while maintaining a high level of detail and client focus.
• You will be instrumental in helping businesses eliminate the "shadow work" that consumes valuable employee time, allowing them to focus on more impactful and strategic initiatives.
• By successfully onboarding clients, you will directly contribute to Perk's mission of powering real work with real impact, transforming how businesses manage travel and spend.
• You will leverage your understanding of client business processes to ensure the Perk platform is configured and utilized in a way that maximizes efficiency and delivers tangible business benefits.
• This is an opportunity to join a rapidly growing global company in the SaaS industry, contributing to its continued success and expansion in the crucial DACH market.
• You will be a key player in ensuring our clients experience the full potential of Perk from day one, setting them up for long-term success and partnership.

🎯 Requirements

• Native or near-native fluency in German (written and oral).
• Fluency in English (written and oral).
• Proven track record of successfully managing and delivering projects, ideally in an implementation or client-facing role.
• Experience in implementing products or solutions to different clients.
• Strong organizational and structured working style, with excellent analytical skills and the ability to deliver actionable recommendations.
• Excellent verbal and written communication skills.
• Ability to build relationships with stakeholders at all levels, both internally and externally, and adapt communication style accordingly.

🏖️ Benefits

• Opportunity to work with a leading SaaS platform in the travel and spend management industry.
• Be part of a global, fast-growing company with a strong mission to eliminate shadow work.
• Competitive salary and benefits package.
• Support for relocation from anywhere in the world for certain roles.
• Collaborative and international work environment with a diverse team.
• Opportunities for professional development and career growth.
• Contribute to a product that has a real impact on businesses and employee productivity.

Skills & Technologies

Onsite

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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