Online Luxury Travel Coordinator - We Will Train You

Destination Knot Inc.

Job Overview

Location

Chicago, Illinois

Job Type

Full-time

Full Job Description

📋 Description

• Consult with clients to understand their travel preferences, expectations, and desired luxury experiences for personalized itinerary planning.
• Research and coordinate premium accommodations including luxury resorts, boutique hotels, and exclusive villas worldwide.
• Book and manage reservations with high-end cruise lines, private yacht charters, and curated vacation packages based on client specifications.
• Ensure accurate and efficient processing of all travel confirmations, payments, and documentation with zero errors.
• Provide clear, timely, and proactive communication regarding itinerary details, visa requirements, travel advisories, and last-minute updates.
• Maintain comprehensive and confidential client records including travel history, preferences, special requests, and contact information.
• Deliver proactive service support before departure, during travel, and after return to ensure seamless client experiences.
• Build and nurture long-term client relationships through attentive, high-touch service and personalized follow-up.
• Utilize established digital booking platforms and online reservation systems to execute travel arrangements with precision.
• Collaborate with internal teams and external suppliers to resolve booking issues, upgrade requests, and special accommodations.
• Adhere to company standards for professionalism, discretion, and brand representation in all client interactions.
• Participate in structured onboarding and ongoing training programs to develop expertise in luxury travel products and industry trends.
• Stay informed about global travel destinations, emerging luxury properties, and seasonal offerings to provide informed recommendations.
• Handle client inquiries with responsiveness and grace, maintaining a client-first mindset in all communications.
• Manage multiple client itineraries simultaneously while prioritizing deadlines and ensuring all details are accurately tracked.
• Document all client interactions and service actions in the company’s CRM or internal tracking system.
• Represent the company with a polished, professional demeanor in all client-facing communications, whether written or verbal.
• Anticipate client needs and offer tailored suggestions to enhance their travel experience beyond standard offerings.
• Ensure compliance with company policies and supplier agreements in all booking and service delivery processes.
• Contribute to a collaborative, service-focused team culture by sharing insights, supporting colleagues, and upholding high service standards.

🎯 Requirements

• Strong written and verbal communication skills
• Professional demeanor with a client-first mindset
• Exceptional organizational skills and attention to detail
• Comfortable navigating digital booking platforms and online systems
• Experience in hospitality, client services, or luxury environments is preferred but not required
• Ability to manage multiple client itineraries with accuracy and timeliness

🏖️ Benefits

• Structured onboarding and advanced travel training
• Access to established booking systems and supplier partnerships
• Flexible remote work environment
• Collaborative and service-focused team culture

Skills & Technologies

Design

Remote

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Destination Knot Inc.

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About Destination Knot Inc.

Destination Knot Inc. operates a travel-technology platform that consolidates destination wedding planning services. The company connects engaged couples with vetted venues, resorts, and vendors across the Caribbean, Mexico, and Central America, providing pricing comparisons, package customization tools, and dedicated coordinators to streamline international wedding logistics and guest accommodations.

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