Job Overview
Location
KR - Seoul
Job Type
Full-time
Category
Operations
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes.
- • We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support.
- • By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards.
- • Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.
- • Based in our South Korea office (Seoul), this role will own the South Korea operations function to ensure our current and future customers have a seamless experience with Airwallex.
- • With our business continuing to expand globally and our South Korea client base scaling rapidly, the Operations Manager will have the opportunity to build and lead a team in a way that is scalable and efficient.
- • Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure all local rules and regulations are followed and that the end-user experience is seamless.
- • Identify and drive strategic projects to improve our customer experience, as well as help operationalize various internal Airwallex functions
- • Take a data-driven approach to problem solving
- • Work across functions to ensure stakeholder alignment and deliver desired outcomes
- • Help build processes relating to customer support
- • Manage the daily operation and monitoring of AML/compliance programs
- • Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements (such as KYC, AML, CTF) on a regular basis
- • Work with the product teams to promote our Operations product and excellence our operations affairs
- • Monitoring and improving the efficiency of key compliance operations functions including transaction monitoring, KYC, and name screening
- • Monitoring payment and treasury related operations for the regional business
- • Help define key KPIs and build the appropriate reports to improve the customer experience while driving efficiency improvements
🎯 Requirements
- • Bachelor’s Degree or equivalent
- • 7+ years relevant experience
- • Experience working in a global environment is preferred
- • Experience in FinTech or start-up or fast-growing tech company experience is preferred
- • Experience in Top-tier strategy/management consulting is preferred
- • Fluency in English and Korean
🏖️ Benefits
- • Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
- • We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
- • If you have a disability or special need that requires accommodation, please let us know.
Skills & Technologies
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About Airwallex (UK) Limited
Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.
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