Operational Excellence Analyst

📋 Description

• • The Operational Excellence Analyst at Zilch Group Limited turns customer and operational insights into practical improvements that strengthen performance and reduce avoidable demand, playing a key role in enhancing service delivery and operational efficiency.
• • Day-to-day responsibilities include using conversational analytics and operational reporting to identify issues, translating data into problem statements, mapping current and future-state processes, supporting improvement initiatives through planning and execution, and collaborating with Service Operations, Product, and Technology teams to embed changes into daily operations.
• • Zilch is a payment technology company founded in 2018 with over 5 million customers, aiming to make credit accessible to all by combining debit, credit, and savings features with interest-free installments and cashback rewards, operating as a double unicorn with ambitious growth plans.
• • The role offers the opportunity to develop expertise in process improvement, data-driven decision-making, cross-functional collaboration, and measurable impact delivery, with clear pathways to contribute to operational excellence and advance in a fast-growing fintech environment.