The Cigna Group logo

Operations Advisor - Delivery Support & Insights - Evernorth - Remote

Job Overview

Location

United States Work at Home

Job Type

Full-time

Category

Data Science

Date Posted

June 6, 2026

Full Job Description

đź“‹ Description

  • • Build and manage capacity models to forecast staffing needs across multiple operational teams and work types.
  • • Analyze trends in volume, productivity, attrition, inventory, and related metrics to produce accurate monthly staffing forecasts and identify risks of workforce excess or shortfall.
  • • Recommend workforce optimization strategies including hiring plans, skill conversion, up-training, and operational model enhancements.
  • • Lead monthly reviews with business partners to present forecast results, explain variances, and align on actions supporting operational and financial objectives.
  • • Contribute to strategic planning discussions by providing data-driven insights, raising potential risks, and influencing key decisions across matrixed teams.
  • • Support organizational change by building strong partnerships with stakeholders, challenging assumptions, and enabling leaders to make informed planning decisions.
  • • Turn complex operational data into actionable staffing strategies that improve performance, productivity, and service delivery.
  • • Ensure forecasting accuracy by working with large, complex datasets and applying advanced analytical techniques.
  • • Communicate findings and recommendations clearly and persuasively to non-technical leaders and cross-functional teams.
  • • Independently manage multiple priorities, meet deadlines, and solve problems with minimal supervision.
  • • Maintain alignment with business goals by translating analytical outputs into practical workforce planning actions.
  • • Support continuous improvement by identifying opportunities for process enhancements and measurable business results.

🎯 Requirements

  • • High School Diploma or G.E.D.
  • • 5+ years of experience in advanced data analysis, workforce management, operational planning, or a related business function.
  • • Advanced Microsoft Excel skills, including pivot tables, lookups, and proficiency with complex datasets.
  • • Strong verbal and written communication skills with ability to explain complex data and influence decisions in a matrix organization.
  • • Demonstrated ability to build effective stakeholder partnerships and turn analysis into actionable business recommendations.
  • • Strong problem-solving skills and ability to manage multiple priorities independently while meeting deadlines.

🏖️ Benefits

  • • Annual salary range of $82,400 - $137,300 USD
  • • Eligibility for an annual bonus plan
  • • Medical, vision, dental, and well-being/behavioral health benefits starting on day one
  • • 401(k) plan
  • • Company-paid life insurance
  • • Tuition reimbursement
  • • Minimum of 18 days of paid time off per year
  • • Paid holidays
  • • Internet connection requirement: cable broadband or fiber optic with minimum 10Mbps download / 5Mbps upload for remote work

Skills & Technologies

Fiber
Onsite
Degree Required

Ready to Apply?

You will be redirected to an external site to apply.

The Cigna Group logo
The Cigna Group
Visit Website

About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Newsletter

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.

Similar Opportunities

Adaption Inc. logo

Adaption Inc.

San Francisco
Full-time
Expires Jul 7, 2026
Go
TensorFlow
PyTorch
+1 more

29 days ago

Apply
Remote - Utah
Full-time
Expires Aug 5, 2026
Go
Remote

7 hours ago

Apply
London, UK
Full-time
Expires Jul 5, 2026
Onsite

1 month ago

Apply
Remote USA
Full-time
Expires Aug 5, 2026
Python
Junior
Remote
+1 more

7 hours ago

Apply