Operations Analyst

Tremendous Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Review account activity and make informed decisions using AI-assisted analysis to evaluate payment approval requests, flag anomalies through pattern recognition tools, and determine approval or escalation based on human judgment combined with AI insights.
• Identify suspicious activity and fraud patterns by learning and applying regulatory requirements as they arise, using AI tools to rapidly surface anomalies and trends while focusing on high-impact judgment calls.
• Suggest and implement process improvements to increase operational efficiency and reduce risk, documenting learnings and sharing insights with the operations team to drive systemic enhancements.
• Balance compliance obligations with user experience by leveraging AI to process large datasets, draft customer communications, and analyze trade-offs at scale to support both security and scalability.
• Work cross-functionally with product, support, and business teams to make decisions that reduce risk while enabling sustainable growth and improving customer outcomes.
• Operate with autonomy as the third member of a small operations team, shaping day-to-day compliance workflows and contributing to the evolution of operational standards.
• Maintain high attention to detail when analyzing complex, messy data sets, identifying underlying patterns, and making accurate, timely decisions under competing priorities.
• Use AI tools such as LLMs, data analysis platforms, and automation systems to augment productivity, without requiring deep technical expertise but demonstrating comfort in learning and applying new tools.
• Communicate clearly and collaboratively across teams, explaining complex compliance and risk concepts in simple terms, asking for context when needed, and fostering alignment on operational decisions.
• Take ownership of outcomes, demonstrate curiosity about how decisions impact users, and actively seek continuous improvement in processes, tools, and risk mitigation strategies.
• Manage multiple tasks simultaneously with strong organizational skills, prioritizing effectively in a fast-paced, remote environment with minimal meetings and maximum documentation.
• Contribute to a high-trust, low-meeting culture that values autonomy, transparency, and impact over bureaucracy, aligning with Tremendous’s fully remote, high-documentation operational model.

🎯 Requirements

• At least 2 years in an operational, compliance, or related role
• Strong analytical and problem-solving skills with exceptional attention to detail
• Familiarity with AI tools and willingness to experiment with LLMs, data analysis platforms, or automation systems
• Clear communication and genuine collaboration skills across teams
• Comfort with multitasking, prioritization, and staying organized amid competing demands
• Ownership mindset and genuine curiosity about user impact and process improvement

🏖️ Benefits

• Competitive pay and equity with base salary range of $95k to $105k
• 100% covered health insurance for US employees
• Unlimited PTO and 12–16 weeks paid parental leave
• Fully remote work from anywhere in the Americas

Skills & Technologies

Remote

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Tremendous Inc.

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About Tremendous Inc.

Tremendous Inc. operates a global payouts and rewards platform that lets businesses send digital gift cards, prepaid Visa/Mastercard, cash payouts, and charitable donations to recipients in more than 200 countries. The system automates bulk disbursements, provides real-time tracking, and integrates via API or no-code workflows. Founded in San Francisco in 2010, it serves market research firms, HR departments, customer-support teams, and academic institutions that need to compensate participants, employees, or customers quickly and compliantly.

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