Operations Coordinator

Careem Technologies FZ-LLC

Job Overview

Location

Riyadh, Saudi Arabia

Job Type

Full-time

Full Job Description

📋 Description

• Join Careem, a revolutionary force building the Everything App for the greater Middle East, and play a pivotal role as an Operations Coordinator in our Riyadh, Saudi Arabia office. We are on a mission to simplify and improve people’s lives by creating a seamless ecosystem for transportation, food and grocery delivery, payments, and much more. Since our inception in 2012, Careem has empowered millions of Captains, served tens of millions of customers, and fostered a thriving environment for regional talent. Now, we are embarking on an exciting new chapter, driven by the power of Artificial Intelligence. We are seeking curious, problem-solving individuals who can leverage AI to build innovative tools, automate complex workflows, and generate tangible impact across our operations. If you are passionate about making systems smarter and accelerating progress, this is your opportunity to shine.
• As an Operations Coordinator, you will be instrumental in ensuring the smooth and efficient functioning of our daily operations. Your responsibilities will span across critical areas, from monitoring performance to driving process improvements and leading a dedicated team. You will be at the forefront of operational excellence, contributing directly to Careem's mission of simplifying lives.
• Key responsibilities include:
• Support Operational Performance: You will be tasked with diligently monitoring and analyzing key operational metrics. This includes tracking order fulfilment rates, ensuring optimal stock availability, maintaining high levels of picking accuracy, and upholding stringent quality standards. Your insights will be crucial in identifying trends and areas for immediate attention and improvement.
• Drive Process Improvement and SOP Development: A core aspect of your role will involve identifying inefficiencies and bottlenecks within our operational processes. You will be responsible for developing and documenting Standard Operating Procedures (SOPs) to streamline workflows, enhance consistency, and ensure best practices are implemented across the board. This proactive approach to process optimization is vital for our continuous growth.
• Strategic Capacity Planning: You will play a key role in capacity planning, meticulously analyzing demand patterns to forecast operational needs. This involves strategically planning shift structures and allocating manpower effectively to meet service level agreements and ensure adequate coverage during peak and off-peak periods.
• Lead and Nurture the Operations Team: You will supervise and guide the operations team, fostering a positive, collaborative, and highly productive work environment. Your leadership will be essential in motivating the team, setting clear expectations, and ensuring high performance and engagement.
• Conduct Training and Performance Evaluations: You will be responsible for conducting comprehensive training sessions for the operations team, focusing on SOPs, new processes, and best practices. Furthermore, you will perform spot checks and performance evaluations to ensure adherence to standards and identify individual development needs.
• Maintain Quality and Accuracy Standards: Ensuring the integrity and accuracy of our operational data is paramount. You will be responsible for ensuring that product catalogs are consistently updated with correct details, pricing, and real-time availability information, directly impacting customer satisfaction and operational efficiency.
• Foster Cross-Functional Team Collaboration: You will work in close partnership with various internal departments, including logistics, commercial teams, and customer support. This collaborative effort is essential for ensuring seamless day-to-day operations, proactively addressing challenges, and implementing integrated solutions.
• Lead the Hiring Process for the Ops Team: Taking ownership of the recruitment process for the operations team, you will conduct interviews and manage the end-to-end hiring cycle. Your ability to identify and attract top talent will be critical in building a strong and capable operations workforce.
• Contribute to AI-Powered Initiatives: As Careem embraces its AI-driven future, you will have the opportunity to contribute to initiatives that leverage AI to enhance operational efficiency, automate tasks, and improve decision-making processes. This forward-thinking aspect of the role offers a unique chance to be part of technological innovation.
• Problem-Solving and Root Cause Analysis: You will be expected to proactively identify operational pain points, conduct thorough root cause analyses, and implement effective, actionable solutions to mitigate recurring issues and improve overall operational resilience.
• Data-Driven Decision Making: Utilizing your analytical skills, you will interpret operational data, derive meaningful insights, and translate these into data-driven strategies and decisions that enhance performance and efficiency.
• This role offers a dynamic environment where you can make a significant impact on Careem's success in the region, while also experiencing continuous learning and professional development. We are looking for individuals who are not just looking for a job, but a career where they can grow, innovate, and contribute to a purpose-driven organization.

🎯 Requirements

• Proven experience in operations management or a similar role, with a strong understanding of operational metrics and processes.
• Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in using operational tools, including Excel/Google Sheets, and experience with internal dashboards or CRM systems. SQL knowledge is a significant advantage.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.

🏖️ Benefits

• Opportunity to work and learn from inspiring colleagues in a purposeful organization dedicated to creating impact.
• Continuous learning and growth opportunities in a fast-paced, innovative environment.
• Flexible work arrangements including 4 days in-office and 1 day remote, with the option to work remotely from any country for 30 days a year, alongside unlimited vacation days.
• Access to comprehensive healthcare benefits and fitness reimbursements for gym memberships, health clubs, and training classes.
• Be part of a company that is revolutionizing the region's digital landscape and making a tangible difference in people's lives.

Skills & Technologies

Remote

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Careem Technologies FZ-LLC

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About Careem Technologies FZ-LLC

Careem Technologies is a Dubai-based technology company that created the leading ride-hailing, delivery and payment platform across the Middle East, North Africa, Pakistan and Turkey. Operating in over 100 cities, it connects millions of passengers with drivers, food and grocery delivery services, micro-mobility, and digital payments through a single app. Founded in 2012 and acquired by Uber in 2020, Careem continues to operate as an independent subsidiary, expanding its super-app ecosystem to simplify daily life across the region.

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