Operations Coordinator

Nen Creative Ltd

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Join Nen Creative, a dynamic agency that partners with leading tech startups to bring bold ideas to life. We specialize in crafting compelling brands, innovative products, and impactful stories that drive growth for our clients. Since our inception in 2022, we have had the privilege of collaborating with esteemed organizations such as Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, Mantis VC, Spur, and Flora, among others. As we experience rapid expansion, we are actively seeking talented individuals to become integral members of our growing team.
• This role is designed for an Operations Coordinator who will play a pivotal role in supporting and enhancing the operational systems that ensure the smooth functioning of Nen Creative on a daily basis. It is an exceptional opportunity for an individual at the early stages of their career who possesses exceptional organizational skills, a keen operational mindset, meticulous attention to detail, and a genuine enthusiasm for developing within a fast-paced, creative startup environment. You will collaborate closely with leadership across various departments, including operations, finance, production, and project management. Your responsibilities will encompass maintaining internal systems, providing support for billing and operational workflows, and contributing to the continuous improvement of the company's operational efficiency as we scale.
• A significant aspect of this position involves ensuring the consistent and accurate execution of fundamental operational tasks. This includes the timely dispatch of invoices, diligent tracking of vendor payments, meticulous expense monitoring, accurate logging of team hours, and maintaining the overall organization of internal systems. In the initial months, your primary focus will be on thoroughly understanding our existing systems and reliably executing these established workflows. Following this foundational period of 3 to 6 months, you will transition to identifying opportunities and implementing process improvements designed to streamline our operations, enhance efficiency, and bolster scalability.
• Key responsibilities will include taking ownership of the day-to-day processes of invoice intake, meticulously tracking payments, managing vendor follow-ups, and coordinating reimbursement processes. You will also provide essential support for client invoicing, including A/R follow-up, collections tracking, and overall billing coordination. A critical function will be ensuring that invoices are dispatched promptly and that the status of payments is clearly and consistently tracked. Furthermore, you will help guarantee that vendors are paid in a timely manner and that approval workflows progress without unnecessary delays.
• You will be responsible for tracking team hours, proactively following up on any missing time entries, and assisting in the reconciliation of logged hours against client agreements. Maintaining the integrity and accuracy of records across key platforms such as Ramp, Gusto, QuickBooks, Monday, and other internal tracking systems will be paramount. Your role will extend to supporting expense tracking, including the collection of receipts, managing company cards, and overseeing reimbursement workflows. You will also contribute to the documentation of Standard Operating Procedures (SOPs) and the ongoing enhancement of repeatable finance and operations processes. A crucial element of your role will be to proactively identify and flag any issues early, such as missing information, delays, inaccuracies, or potential downstream problems, thereby preventing larger complications.
• This role offers a unique chance to learn and grow within a supportive and ambitious environment. You will gain invaluable experience in operational management, financial administration, and process improvement within the exciting tech startup and creative agency landscape. By contributing to the refinement of our systems, you will directly impact the company's ability to scale effectively and serve its clients with greater efficiency. This position is an excellent stepping stone for individuals looking to build a robust career in operations and finance within a fast-paced, innovative setting.

🎯 Requirements

• 0-2 years of experience preferred, with strong internship experience being highly valued.
• Extremely organized and detail-oriented with a strong operational follow-through and sense of accountability.
• Comfortable handling recurring operational tasks with consistency and accuracy, managing multiple priorities without tasks slipping through the cracks.
• Strong written communication skills and comfortable learning and working across various systems and tools quickly.
• Proactive, resourceful, and willing to learn, with a high level of discretion and professionalism around sensitive company information.

🏖️ Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Paid Time Off (PTO) and company holidays.

Skills & Technologies

Onsite

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Nen Creative Ltd

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About Nen Creative Ltd

Nen Creative is a UK-based branding and digital design agency that works with cultural, public-sector and third-sector organisations. Founded in 2004, the studio delivers brand strategy, visual identity, digital and print design, web development and communications campaigns for clients including universities, museums, charities and government bodies. The team combines research-led insight with creative execution to help organisations articulate purpose, engage audiences and drive social impact. Services span naming, messaging, logo design, guidelines, UX/UI, accessible websites, editorial design and motion graphics, delivered through collaborative workshops and iterative prototyping.

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