Job Overview
Location
Atlanta, GA
Job Type
Full-time
Category
Operations
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • The Operations Director owns how we run baseball systems across MLB, MiLB, NCAA, and international venues.
- • This role unifies Hawk-Eye and KinaTrax operational practices, leading live service delivery, staffing, logistics, capacity planning, and continuous improvement.
- • The Operations Director ensures that every game and lab operates smoothly, so the Head of Baseball can focus on long-term growth.
- • The role does not own technology deployment (TechOps) or product direction (Solution Owners), but does hold TechOps and other teams accountable to operational timelines and standards.
- • Operational Strategy & Execution:
- • Define operational strategy, goals, and budgets for live game services, training labs, and implementation.
- • Lead Implementation and Live Operations teams; unify Hawk-Eye and KinaTrax procedures and quality standards.
- • Establish standard operating procedures (SOPs) covering installations, event logistics, equipment handling, and remote support; drive continuous improvement and compliance.
- • Staffing & Scheduling:
- • Develop scalable staffing models and rosters to service 25,000+ games across professional, collegiate, and international baseball.
- • Oversee recruitment, training, performance management, and development of operations managers, field service engineers, and seasonal staff.
- • Coordinate remote operations resources and escalation on-call schedules.
- • Budget & Resource Management:
- • Own the operations budget (salaries, third-party labor, travel, and expenses, cloud, and other costs).
- • Work with Project Managers, Procurement, and Finance to forecast and manage inventory, equipment rotation, and spare-parts strategies.
- • Provide cost and resource visibility to all teams.
- • Cross-Functional Coordination & Customer Success:
- • Partner with Commercial and Account Management to support customer onboarding, renewals, and escalation resolution.
- • Ensure smooth handoff from Implementation/Project Management into live operations; coordinate with TechOps on maintenance windows and upgrades.
- • Provide regular operational performance reports and recommendations to the Head of Baseball and executive leadership.
🎯 Requirements
- • 7–10+ years’ experience managing large-scale operations or service delivery functions in sports technology, broadcast, or mission-critical environments.
- • Proven ability to lead distributed teams, build SOPs, and manage complex scheduling across multiple venues.
- • Strong financial management skills; experience managing budgets and vendor contracts.
- • Excellent communication and leadership skills; ability to resolve escalations and inspire high-performing teams.
🏖️ Benefits
- • Anticipated annual base salary: $101,007 - $134,675.
- • Comprehensive benefits package including: healthcare coverage (medical, dental, and vision), paid vacation time, and 80 hours of accrued paid sick leave annually.
Skills & Technologies
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About Hawkeye Innovations Limited
Hawkeye Innovations operates ball-tracking vision systems that officiate and analyse sport. Its camera-based technology delivers real-time spatial data for line calls, player tracking and performance metrics in tennis, cricket, football, baseball and more. Originally developed for broadcast replay, the system now underpins official video-review decisions for governing bodies including the ICC, FIFA and ATP. The company licenses its hardware-software platform to leagues, broadcasters and venue operators, integrating with existing production workflows and officiating protocols.
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