Operations Intern - BlaBlaCar Daily

BlaBlaCar

Job Overview

Location

Paris, France

Job Type

Full-time

Full Job Description

📋 Description

• Support the operational execution of BlaBlaCar Daily’s B2B and B2G business units by managing approximately 100 non-contractual client emails per month.
• Ensure consistent service levels across B2B and B2G segments by aligning communication, processes, and client support protocols.
• Interpret operational reports for clients and translate insights into actionable guidance to enhance their carpooling experience.
• Maintain and update the Salesforce database, including client records, territory assignments, and access permissions.
• Redirect clients to appropriate local authority territory pages based on geographic and regulatory requirements.
• Identify and escalate potential business opportunities from client interactions to the B2B Sales team.
• Manage the end-to-end client onboarding process, including distribution of communication kits and operational documentation.
• Handle license access management: deactivate expired licenses and send termination notifications to clients.
• Provide operational support during peak periods, including preparation of materials and participation in COPIL meetings.
• Contribute to the Dail’IA AI tool development by suggesting improvements and maintaining the knowledge base with accurate, up-to-date information.
• Conduct audits and cleanups of Drive folders and Salesforce records to ensure communication kits and contact details are current and accurate.
• Regularly update and maintain the operational “Boîte à outils” (toolkit) to ensure team-wide access to standardized resources.
• Work under the supervision of Marie Vanhille (Operations Manager) and Thibault Gesland (Director of Synergie) within a collaborative, fast-paced environment.
• Operate in a hybrid model with presence required in Paris, supporting daily operations and team alignment.
• Engage in long-term projects focused on process harmonization, data integrity, and operational scalability across France, Belgium, and Switzerland.
• Participate in product testing by using BlaBlaCar Daily’s carpooling and bus services as part of the company’s internal feedback loop.

🎯 Requirements

• Excellent level of French and full working proficiency in English
• Strong organizational and prioritization skills
• Ability to take ownership and align with business priorities
• Must have an internship agreement from a school or university
• Thrive in a collaborative, fast-growing, and innovative environment
• Nice to have: Previous experience with Salesforce

🏖️ Benefits

• Hybrid working mode
• One holiday per month
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Free unlimited carpooling and bus rides
• Mental health support through Moka.care
• 1 day off per year to test the product

Skills & Technologies

Junior

Remote

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BlaBlaCar

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About BlaBlaCar

BlaBlaCar is a long-distance carpooling marketplace that connects drivers with empty seats to passengers traveling the same route, enabling cost-sharing and reducing carbon emissions. Founded in France, the platform operates in over 20 countries, facilitating millions of rides annually. It offers mobile and web apps for booking, secure payment, and user verification. In recent years, BlaBlaCar expanded into bus services and short-distance carpooling, broadening its mobility offerings while maintaining its core focus on shared, affordable travel.

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