Operations Lead

TW LLC

Job Overview

Location

Remote - Global

Job Type

Full-time

Full Job Description

📋 Description

• Lead and optimize daily business operations to ensure efficiency and alignment with company goals.
• Design, implement, and improve operational processes, workflows, and internal controls.
• Partner with cross-functional teams including Product, Customer Support, Marketing, Compliance, Finance, and HR to drive execution.
• Monitor operational KPIs and prepare regular reports for leadership.
• Identify bottlenecks, risks, and areas for improvement, and implement practical solutions.
• Manage vendor relationships and support procurement or external partnerships where relevant.
• Support budgeting, resource planning, and operational forecasting.
• Coordinate strategic projects and ensure timely delivery across teams.
• Develop documentation, SOPs, and internal policies to support scale and consistency.
• Help build a strong operational culture focused on accountability, agility, and continuous improvement.
• Embed within cross-functional workflows to understand how work is actually being performed, identify informal dependencies and ownership gaps, and translate them into clear, repeatable operational processes.
• Identify recurring operational work being absorbed by other functions, establish the appropriate processes and ownership model, and transition that work into a scalable operational structure.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Management, Finance, or a related field.
• 5+ years of experience in operations, business management, project management, or a related function.
• Experience in technology based companies a must have,
• Experience in fintech or crypto is strongly preferred.

🏖️ Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow.
• Excellent learning and career development opportunities.
• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• Work fully remotely with flexible working hours.
• Enjoy competitive salary and benefits.

Skills & Technologies

Senior

Remote

Degree Required

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TW LLC

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About TW LLC

TW LLC develops Trust Wallet, an open-source, multi-cryptocurrency mobile wallet that stores private keys locally on iOS and Android devices. The application supports Bitcoin, Ethereum, Binance Smart Chain and over 70 other blockchains, enabling users to send, receive, swap and stake digital assets. It integrates a Web3 browser for decentralized applications and NFT management without custody of user funds. Founded in 2017, the company was acquired by Binance in 2018 and continues to operate as an independent entity while maintaining open-source development and community governance.

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