Job Overview
Location
AU - HQ - NSW
Job Type
Full-time
Category
Operations
Date Posted
August 11, 2026
Full Job Description
đź“‹ Description
- • You’ll sit at the intersection of clinical excellence and patient experience — a truly unique leadership role in digital healthcare.
- • At Eucalyptus, patients are at the core of everything we do. As the leader of our Australian Medical Support team, you’ll be the champion of the patient relationship: cultivating the link between our patients and the business, challenging the status quo, and ensuring every interaction delivers real value.
- • You’ll drive operational efficiency across quality, reliability, and patient satisfaction — while working in close alignment with our Manila teams and leveraging automation and AI to deliver safe, fast, and meaningful patient outcomes at scale.
🎯 Requirements
- • Experienced operator — proven background in customer support, service operations, or patient experience at scale; experience in healthcare, digital health, or regulated industries is a plus.
- • People leader — skilled at leading large, distributed or offshore teams; you set a high bar, lead by example, and build resilient, motivated people around you.
- • Clear communicator — you craft compelling communications across all levels of an organisation, from frontline agents to executive stakeholders.
- • Data-driven — track record of improving service performance through insights, analytics, and experimentation.
- • Persistent — you find solutions where others see roadblocks and keep momentum through change and ambiguity.
- • Reflective — you actively seek feedback, know when to ask for help, and model that behaviour for your team.
- • Systems thinker — you look for structural improvements, not just case-by-case fixes.
- • Mission-aligned — you’re genuinely excited about the intersection of technology, healthcare, and patient outcomes, and want to help shape what best-in-class digital care looks like.
🏖️ Benefits
- • What’s next — Our goal for the next three years is to support 1 million patients globally to live better for longer.
- • Build something world-changing — We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- • Make real impact — You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- • Accelerate your growth — You will have high ownership, continuous feedback, and dedicated development support.
- • Join a motivated team — You will collaborate with talented peers to solve complex clinical and operational problems at scale.
🏠Location
- • City: Sydney
- • Region: NSW
- • Country Code: AU
- • Is Remote: false
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Eucalyptus Inc.
Eucalyptus Inc. is a telehealth company operating digital clinics focused on men’s health, women’s health, fertility, and primary care. It provides online consultations, prescription delivery, and ongoing patient management through proprietary platforms. Founded in Australia in 2019 and headquartered in Sydney, the company combines medical oversight with direct-to-consumer pharmacy services to increase access to personalized healthcare across multiple therapeutic areas.
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