Operations Shift Lead (Remote Driving Technology)

📋 Description

• • As an Operations Shift Lead at Vay, you will be the central point of coordination during your shift, ensuring the commercial delivery service runs smoothly, the fleet stays ready, and teams have what they need to execute at a high level. You will play a direct role in maintaining service levels, removing operational bottlenecks in real time, and creating the structure, accountability, and energy that help every shift perform.
• • You will lead day-to-day shift execution, acting as the first point of contact for Remote Drivers, Field Support Agents, stakeholders, and management during assigned hours. You will build, adjust, and monitor shift plans to ensure strong staffing coverage, contingency planning, and fair workload distribution. You will assign and coordinate tasks across the team, including charging, rebalancing, cleaning, and fleet readiness activities, based on real-time operational priorities.
• • Vay is a pioneer in remote driving technology, operating the world’s first commercial driverless car service on public streets in Las Vegas and scaling rapidly with backing from Grab Holdings Inc. The company is expanding across the US and Europe, having completed tens of thousands of trips and partnering with Kodiak to apply its technology to autonomous trucks.
• • In this role, you will drive performance against key operational KPIs including fleet readiness, availability, response times, ride acceptance, customer support, and overall shift efficiency. You will monitor operational roadblocks, make real-time decisions under pressure, escalate issues when needed, and proactively solve problems to minimize disruption. You will support a strong safety culture by maintaining awareness across the shift, assessing team wellbeing and capacity, and following escalation processes in line with operational guidelines. You will complete and submit end-of-shift reporting, highlighting performance, shortfalls, challenges, and opportunities for continuous improvement.