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This position was posted on June 26, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Operations Specialist

ShiftKey, Inc.

Job Overview

Location

Irving

Job Type

Full-time

Full Job Description

📋 Description

• Manage high-touch credentialing tasks in alignment with ShiftKey’s operational standards to ensure seamless provider experiences.
• Assist BPO partners and internal teams with escalations, inquiries, and resolution of service-related issues.
• Ensure accuracy, efficiency, and professionalism in all credentialing and customer service activities.
• Proactively identify, report, and escalate operational issues to leadership for timely resolution.
• Research and resolve customer escalations thoroughly and within established timeframes.
• Collaborate cross-functionally with multiple internal departments to support business operations and strengthen relationships with healthcare facilities and providers.
• Perform data entry and administrative tasks related to provider credentialing and compliance documentation.
• Maintain compliance with healthcare industry standards and internal policies during credential validation processes.
• Utilize Salesforce Service Cloud to track, update, and manage provider and facility interactions and service tickets.
• Respond to email correspondence with clarity, professionalism, and adherence to company communication protocols.
• Balance multiple priorities in a fast-paced environment while maintaining attention to detail and quality outcomes.
• Work remotely two days per week (Monday and Friday) and in-office three days per week (Tuesday, Wednesday, Thursday) from the Irving, Texas head office.
• Adhere to standard operating hours of 8:30 AM to 4:30 PM, with flexibility to accommodate personal needs as approved.
• Complete all assigned duties as directed by management to support the overall operations of the platform.

🎯 Requirements

• High School Diploma or GED required
• 1–2 years of experience in customer service, healthcare, data entry, or related fields required; 1+ years in healthcare compliance, credentialing, privileging, and/or quality preferred
• Experience with Salesforce Service Cloud required
• Experience working in a fast-paced environment required; contact center experience preferred
• Excellent time-management and multitasking skills
• Strong attention to detail

🏖️ Benefits

• Comprehensive health, vision, and dental coverage beginning on first day
• Generous PTO and company-paid holidays, including flexible floating holidays
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Wellness support, including access to mental health resources
• Hybrid-friendly office spaces designed to be fun and engaging

Skills & Technologies

Remote

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ShiftKey, Inc.

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About ShiftKey, Inc.

ShiftKey operates a healthcare workforce marketplace that connects licensed nurses, CNAs and other clinicians with open shifts at healthcare facilities via an app-based platform. Facilities post per-diem shifts with rates and requirements; clinicians claim them, work, and submit verified time sheets for rapid payment. The platform handles credential verification, compliance tracking, ratings and payments, giving facilities on-demand staffing flexibility while letting clinicians set their own schedules. Founded in 2016 and headquartered in Dallas, Texas, ShiftKey now serves thousands of post-acute and hospital partners across the United States.

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