Operations Specialist

ShiftKey, Inc.

Job Overview

Location

Irving

Job Type

Full-time

Full Job Description

📋 Description

• Manage high-touch credentialing tasks in alignment with ShiftKey’s operational standards to ensure seamless provider experiences.
• Assist BPO partners and internal teams with escalations, inquiries, and resolution of service-related issues.
• Ensure accuracy, efficiency, and professionalism in all credentialing and customer service activities.
• Proactively identify, report, and escalate operational issues to leadership for timely resolution.
• Research and resolve customer escalations thoroughly and within established timeframes.
• Collaborate cross-functionally with multiple internal departments to support business operations and strengthen relationships with healthcare facilities and providers.
• Perform data entry and administrative tasks related to provider credentialing and compliance documentation.
• Maintain compliance with healthcare industry standards and internal policies during credential validation processes.
• Utilize Salesforce Service Cloud to track, update, and manage provider and facility interactions and service tickets.
• Respond to email correspondence with clarity, professionalism, and adherence to company communication protocols.
• Balance multiple priorities in a fast-paced environment while maintaining attention to detail and quality outcomes.
• Work remotely two days per week (Monday and Friday) and in-office three days per week (Tuesday, Wednesday, Thursday) from the Irving, Texas head office.
• Adhere to standard operating hours of 8:30 AM to 4:30 PM, with flexibility to accommodate personal needs as approved.
• Complete all assigned duties as directed by management to support the overall operations of the platform.

🎯 Requirements

• High School Diploma or GED required
• 1–2 years of experience in customer service, healthcare, data entry, or related fields required; 1+ years in healthcare compliance, credentialing, privileging, and/or quality preferred
• Experience with Salesforce Service Cloud required
• Experience working in a fast-paced environment required; contact center experience preferred
• Excellent time-management and multitasking skills
• Strong attention to detail

🏖️ Benefits

• Comprehensive health, vision, and dental coverage beginning on first day
• Generous PTO and company-paid holidays, including flexible floating holidays
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Wellness support, including access to mental health resources
• Hybrid-friendly office spaces designed to be fun and engaging

Skills & Technologies

Remote

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ShiftKey, Inc.

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About ShiftKey, Inc.

ShiftKey operates a healthcare workforce marketplace that connects licensed nurses, CNAs and other clinicians with open shifts at healthcare facilities via an app-based platform. Facilities post per-diem shifts with rates and requirements; clinicians claim them, work, and submit verified time sheets for rapid payment. The platform handles credential verification, compliance tracking, ratings and payments, giving facilities on-demand staffing flexibility while letting clinicians set their own schedules. Founded in 2016 and headquartered in Dallas, Texas, ShiftKey now serves thousands of post-acute and hospital partners across the United States.

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