Job Overview
Location
REMOTE
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • The Operations Support Associate plays a vital role in ensuring the smooth day-to-day operations of the HR Consulting Practice at Hilb Group, providing essential administrative and operational support that enables the team to deliver high-quality service to clients.
- • Day-to-day responsibilities include managing the main phone line, scheduling meetings, responding to client inquiries via email, preparing correspondence, maintaining and improving Standard Operating Procedures (SOPs), assisting with webinar coordination, processing invoices in AMS360, monitoring project hours in Harvest, reconciling vendor invoices, preparing financial reports, and ensuring compliance with company and client-specific requirements.
- • The Hilb Group is a service-driven organization that values its associates as its greatest asset, fostering a high-performance culture focused on career development, professional growth, and teamwork. The company operates with a commitment to excellence, integrity, and compliance across all HR consulting services.
- • In this role, the associate will develop advanced administrative and technical expertise, gain deep experience in HR operations and billing systems (Harvest, BenefitPoint, AMS360), strengthen project management and process improvement skills, and build confidence in client communication and cross-functional collaboration—positioning them for growth into senior operations or HR administration roles.
🎯 Requirements
- • High school diploma required; college degree preferred
- • 3-4 years of strong administrative and technical experience
- • Advanced Excel proficiency including charts, pivot tables, and VLOOKUP
- • Experience designing visually appealing, branded PowerPoint presentations
- • Strong organizational and project management skills with exceptional attention to detail
- • Excellent analytical and problem-solving abilities
- • Strong communication and interpersonal skills for effective client and team interaction
- • Ability to prioritize tasks, manage multiple projects, and meet deadlines
- • Self-motivated, proactive, and capable of working independently and as part of a team
- • Proven experience handling diverse administrative assignments with competing priorities
- • Strong verbal and written communication skills for diverse client groups
- • Strong computer skills with ability to learn new technology quickly
🏖️ Benefits
- • Company-paid life insurance, long-term and short-term disability coverage
- • Medical, dental, vision, and FSA/HSA plans
- • 401(k) with company match
- • Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life, legal and identity protection, and pet benefits
- • Generous PTO
- • An awesome team of professionals!
Skills & Technologies
About The Hilb Group, LLC
Insurance brokerage and risk management firm providing commercial and personal lines coverage, employee benefits consulting, and surety services across the United States. Founded in 2009, the company operates through regional offices and specialized divisions to serve mid-market and large corporate clients. Services include policy placement, claims advocacy, loss prevention, compliance support, and customized risk financing strategies. The firm partners with national and specialty carriers to deliver property, casualty, executive liability, and group benefit solutions tailored to industries such as construction, healthcare, real estate, and manufacturing.
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