Order Management & Billing Lead, Cloud Marketplaces & Partnerships - AWS

📋 Description

• • Own end-to-end billing operations for AWS and other partner channels, including usage ingestion, reconciliation, validation, invoicing, credits, exceptions, and alignment with collections and cash application.
• • Build and scale repeatable billing processes for cloud marketplaces, partner channels, and ecosystem-based business models as OpenAI expands its partnerships.
• • Manage partner billing constructs, including pricing models, credits, discount structures, invoice validation, reporting requirements, and exception handling.
• • Partner closely with AWS and other external partners to resolve billing discrepancies, reporting gaps, short payments, and escalations that could impact customers or partner relationships.
• • Support the onboarding of new cloud marketplaces and partner channels by defining operational requirements, controls, workflows, and readiness criteria.
• • Scale execution through BPO and offshore teams, including workflow design, SOP development, training, and quality controls to ensure consistent and accurate execution across Order Management and Billing Operations.
• • Embed AI and automation into Order Management, Billing, and partner workflows to reduce rework, eliminate manual intervention, and proactively identify discrepancies before they become billing- or revenue-impacting issues.
• • Partner cross-functionally with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure quoting, provisioning, billing, ERP, and partner workflows remain aligned and scalable.
• • Ensure data completeness and accuracy during month-end close by validating that order, pricing, billing, usage, and partner transaction data are fully captured and reconciled before flowing into revenue systems.
• • Establish KPIs and dashboards that measure billing accuracy, automation rates, cycle times, partner escalations, and overall operational throughput.
• • Develop and maintain operational documentation, including SOPs, playbooks, runbooks, and training materials, to support consistent execution and team scalability.
• • Operate within a hybrid work model requiring 3 days per week in the San Francisco office.
• • Support OpenAI’s mission by ensuring accurate, compliant, and timely billing across direct enterprise, cloud marketplace, and partner channels.
• • Drive operational excellence in Order to Cash (OTC) workflows, focusing on accuracy, audit readiness, and scalability as OpenAI expands monetization channels.
• • Collaborate with external stakeholders to align billing practices with partner-specific contractual terms and technical requirements.
• • Translate complex billing models into standardized, automated, and auditable processes that reduce manual effort and improve reliability.
• • Monitor and improve billing cycle times, reduce invoice exceptions, and enhance partner and customer experience through process optimization.
• • Work closely with Revenue Systems and Finance teams to ensure seamless data flow from order intake through cash application.
• • Maintain strict compliance with financial controls and audit standards across all billing operations.
• • Identify opportunities for automation and system enhancements to improve efficiency and reduce risk in partner billing workflows.
• • Lead cross-functional initiatives to standardize billing practices across emerging cloud marketplaces and third-party distribution channels.