Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Operations
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • The Customer Operations and Inside Sales Leader will drive strategic standardization and optimization of commercial operations across the accessories division, overseeing the tactical pre- and post-sales lifecycle to deliver an exceptional customer experience and build a scalable foundation for future growth.
- • Day to day, the role involves documenting current processes, building scalable standardized workflows, overseeing quoting and estimating, managing inside sales functions, driving CRM and ERP use, establishing KPIs, leading customer service improvements, managing and developing a high-performing team, collaborating with IT and supply chain on ERP rollout, and measuring and publishing performance metrics.
- • Afinitas, part of Barry-Wehmiller Companies, Inc., is a global leader in equipment, forming systems, and essential accessory products for transportation, water, and utility precast concrete infrastructure, operating within a $3 billion organization with nearly 12,000 team members committed to using business to build a better world.
- • The person can learn to lead cross-functional process optimization, develop inside sales strategies, implement ERP systems in a manufacturing context, build high-performing customer-facing teams, and drive data-informed service improvements in a global industrial environment.
🎯 Requirements
- • Bachelor’s degree in business, Customer Service, Communications, or related field
- • 5+ years of experience in customer service leadership within a manufacturing, industrial, or service-based industry
- • Strong leadership skills with a proven ability to build and manage high-performing teams
- • Excellent problem-solving, communication, and conflict-resolution skills
- • Experience with CRM systems, customer analytics, and service improvement initiatives
- • Ability to develop and implement customer service policies, procedures, and training programs
🏖️ Benefits
- • Opportunity to work within Barry-Wehmiller, a $3 billion global organization with nearly 12,000 team members
- • Role based in a mission-driven culture focused on using business to build a better world
- • Remote work flexibility within the USA
- • Chance to lead and scale customer operations in a growing industrial division
- • Exposure to ERP implementation and cross-functional collaboration with IT, Supply Chain, and Finance
- • Commitment to equal opportunity employment and reasonable accommodations during the interview process
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Barry-Wehmiller Companies, Inc.
Global manufacturing technology and services company providing capital equipment, engineering, consulting and parts for packaging, paper converting, sheeting and corrugating industries. Founded in 1885 and headquartered in St. Louis, the company operates more than 100 locations across the Americas, Europe and Asia, serving customers in over 100 countries through a portfolio of brands including BW Packaging, BW Papersystems and BW Converting Solutions. The organization emphasizes people-centric leadership and continuous improvement methodologies to deliver integrated production lines, aftermarket support and digital solutions that enhance operational efficiency, sustainability and safety for manufacturers worldwide.
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